At a Glance
- Tasks: Implement new services and collaborate with teams to ensure successful project delivery.
- Company: Join Amber Labs, a leader in IT project delivery for the Central Government.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in a secure environment while enhancing your project management skills.
- Qualifications: Bachelor's degree or relevant experience in service design or project implementation.
The predicted salary is between 50000 - 65000 € per year.
Amber Labs are seeking a results-driven Service Delivery Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred.
This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of the project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements.
Key Responsibilities- Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc.
- Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model.
- Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions.
- Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams.
- Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs.
- Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling.
- Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling.
- Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews.
- Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- ITIL Certification.
- Experience with ServiceNow and implementing a service into ServiceNow is essential.
- Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable.
- Experience using tools such as Jira, Confluence & Visio.
- Customer focus and relationship-building.
- Analytical thinking, capturing requirements and processing of data.
- Agility in dynamic environments.
- Ability to work independently and collaboratively across teams.
SC-Cleared Service Delivery Consultant | Hybrid (London) employer: Amber Labs
Amber Labs is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the IT project delivery sector. With a strong focus on employee growth, we provide opportunities for professional development and continuous improvement, all while maintaining a supportive hybrid work culture in the heart of London. Our commitment to delivering high-quality services to central government clients ensures that our team members are engaged in meaningful work that makes a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land SC-Cleared Service Delivery Consultant | Hybrid (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service delivery or have experience with SC clearance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and project management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with tools like ServiceNow and ITIL.
✨Tip Number 3
Showcase your customer-centric mindset during interviews. Share specific examples of how you've engaged stakeholders and improved services in past roles. This will demonstrate your fit for the role and your ability to deliver results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace SC-Cleared Service Delivery Consultant | Hybrid (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Consultant role. Highlight your experience with service implementation, project delivery, and any relevant ITIL certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your SC Clearance and how your customer-centric mindset aligns with our values at StudySmarter.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey complex ideas clearly and effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Amber Labs
✨Know Your SC Clearance
Make sure you understand the importance of your SC Clearance and be ready to discuss how it applies to the role. Highlight any previous experiences where your clearance has been beneficial in a secure environment.
✨Master ServiceNow
Since implementing services into ServiceNow is essential, brush up on your knowledge of the platform. Be prepared to discuss specific examples of how you've used ServiceNow in past projects, including any challenges you faced and how you overcame them.
✨Engage with Stakeholders
Demonstrate your ability to liaise with various stakeholders by preparing examples of how you've successfully communicated and collaborated in previous roles. Think about times when you had to manage differing expectations and how you navigated those situations.
✨Showcase Continuous Improvement Mindset
Be ready to talk about how you've identified risks and implemented improvements in past projects. Share specific instances where your analytical thinking led to better processes or efficiencies, as this aligns perfectly with the role's focus on continuous improvement.
