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- Tasks: Implement new services and collaborate with teams to ensure successful project delivery.
- Company: Join a secure Central Government department with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving services and processes in a dynamic environment.
- Qualifications: Bachelor's degree or relevant experience in service design or project implementation.
- Other info: SC Clearance required; excellent career advancement opportunities await.
The predicted salary is between 36000 - 60000 £ per year.
Amber Labs are seeking a results-driven Project Service Implementation consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred.
This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of the project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements.
Key Responsibilities- Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc.
- Requirements Analysis: Work with the Lead BA to complete a review of the 'As-Is' Service, and undertake a review of the contractual requirements to formulate a 'To-Be' Service Model.
- Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops project planning sessions.
- Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams.
- Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs.
- Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling.
- Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling.
- Governance & Documentation: Produce high quality project documentation to support the transition's progress through Project Gates and Service Readiness Reviews.
- Bachelor's degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- ITIL Certification.
- Experience with ServiceNow and implementing a service into ServiceNow is essential.
- Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable.
- Experience using tools such as Jira, Confluence & Visio.
- Customer focus and relationship-building.
- Analytical thinking, capturing requirements and processing of data.
- Agility in dynamic environments.
- Ability to work independently and collaboratively across teams.
Service Implementation Consultant in London employer: Amber Labs
Contact Detail:
Amber Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Implementation Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their service implementation processes and be ready to discuss how your skills align with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to project delivery and stakeholder engagement. Role-playing with a friend can help you feel more confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Implementation Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Implementation Consultant role. Highlight your project delivery and service management skills, and don’t forget to mention any experience with ServiceNow or ITIL certification. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your customer-centric mindset and any relevant experiences that showcase your problem-solving abilities.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively engaged with teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Amber Labs
✨Know Your Stuff
Make sure you have a solid understanding of the role and its requirements. Familiarise yourself with ServiceNow, ITIL principles, and the specifics of service implementation. Brush up on your knowledge of project delivery and service management to show you’re ready to hit the ground running.
✨Showcase Your Communication Skills
As a Service Implementation Consultant, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated in past roles, especially in complex projects. Think about times when you’ve resolved conflicts or clarified requirements to keep things on track.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous projects and how you overcame them. Highlight your analytical thinking and ability to identify risks and issues. This will show that you can handle the dynamic environment of the role and contribute to continuous improvement.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team, the projects, and the company culture. This not only shows your interest but also helps you gauge if the role is the right fit for you. Plus, it gives you a chance to demonstrate your customer-centric mindset.
