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- Tasks: Implement new IT services and collaborate with diverse teams to ensure successful delivery.
- Company: Join Amber Labs, a forward-thinking tech company working with Central Government.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in a secure environment while enhancing your project management skills.
- Qualifications: Bachelor's degree or relevant experience in service design or project implementation required.
The predicted salary is between 50000 - 60000 £ per year.
Amber Labs are seeking a results-driven Service Delivery Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred.
This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of the project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements.
Key Responsibilities
- Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc.
- Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model.
- Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions.
- Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams.
- Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs.
- Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling.
- Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling.
- Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- ITIL Certification.
- Experience with ServiceNow and implementing a service into ServiceNow is essential.
Preferred Qualifications
- Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable.
- Experience using tools such as Jira, Confluence & Visio.
Key Competencies
- Customer focus and relationship-building.
- Analytical thinking, capturing requirements and processing of data.
- Agility in dynamic environments.
- Ability to work independently and collaboratively across teams.
Service Delivery Consultant - Recruitment in London employer: Amber Labs
Contact Detail:
Amber Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Consultant - Recruitment in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their needs, especially in service delivery and project management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. This will help you articulate your experience and skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Consultant - Recruitment in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Consultant role. Highlight your experience with project delivery, service management, and any relevant ITIL certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer-centric mindset and how you’ve successfully implemented services in the past. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, we want to see how you can effectively engage with different teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Amber Labs
✨Know Your Stuff
Make sure you have a solid understanding of the role and its requirements. Familiarise yourself with ServiceNow, ITIL principles, and the specific needs of the Central Government department. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Service Delivery Consultant, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated in past roles, especially in complex environments. Highlight your ability to build relationships and maintain clear communication channels.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous projects. Think of specific instances where you identified risks or issues and implemented solutions. This will showcase your analytical thinking and ability to improve processes, which is crucial for this role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, project expectations, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.