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- Tasks: Implement new services and collaborate with teams to ensure successful delivery.
- Company: Join Amber Labs, a leader in IT project delivery for Central Government.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in a secure environment while developing your skills.
- Qualifications: Bachelor's degree or relevant experience, strong communication, and ITIL certification required.
The predicted salary is between 50000 - 60000 £ per year.
Amber Labs are seeking a results-driven Service Delivery Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred.
This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of the project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements.
Key Responsibilities
- Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc.
- Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model.
- Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions.
- Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams.
- Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs.
- Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling.
- Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling.
- Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- ITIL Certification.
- Experience with ServiceNow and implementing a service into ServiceNow is essential.
Preferred Qualifications
- Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable.
- Experience using tools such as Jira, Confluence & Visio.
Key Competencies
- Customer focus and relationship-building.
- Analytical thinking, capturing requirements and processing of data.
- Agility in dynamic environments.
- Ability to work independently and collaboratively across teams.
Service Delivery Consultant in London employer: Amber Labs
Contact Detail:
Amber Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their needs, especially around service delivery and stakeholder engagement.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on demonstrating your project delivery and customer-centric mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Consultant role. Highlight your experience with service implementation, project delivery, and any relevant ITIL certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer-centric mindset and how you've successfully managed projects in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to showcase your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you’ve effectively engaged with teams in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Amber Labs
✨Know Your Stuff
Make sure you have a solid understanding of ServiceNow and how it integrates with service delivery. Brush up on your ITIL principles too, as they’ll likely come up in conversation. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but can apply them effectively.
✨Understand the Client's Needs
Research Amber Labs and their work within the Central Government sector. Familiarise yourself with their projects and the types of services they deliver. This will help you tailor your responses to demonstrate how your skills align with their needs and how you can contribute to their success.
✨Showcase Your Communication Skills
As a Service Delivery Consultant, you'll need to liaise with various stakeholders. Prepare to discuss how you've effectively communicated with different teams in the past. Use examples that highlight your ability to build relationships and ensure everyone is on the same page during project delivery.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or describe how you would handle specific situations related to service delivery. Think about challenges you've faced in previous roles and how you overcame them. This will demonstrate your analytical thinking and problem-solving abilities, which are crucial for this role.