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- Tasks: Lead design concepts and create service blueprints to enhance customer journeys.
- Company: Join Amber Labs, a cutting-edge tech consultancy with a collaborative culture.
- Benefits: Flexible work environment, private medical insurance, pension plan, and 25 days annual leave.
- Why this job: Make a real impact by shaping user-centred services in a rapidly expanding startup.
- Qualifications: Experience in designing public services and mentoring multidisciplinary teams.
- Other info: Opportunity for personal growth and working in a dynamic, innovative environment.
The predicted salary is between 48000 - 72000 £ per year.
Location: Remote - mostly remote with adhoc travel to London
Work Pattern: Fixed Term Contract
Security Clearance: must hold active SC Clearance
The Company:
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.
Key Responsibilities:
- Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services.
- Identify opportunities and analyse user needs and business objectives across highly complex services to build design solutions that fulfil user and business needs.
- Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change.
- Support the Head of User-Centred Design with the development and implementation of a best practice UCD strategy.
- Lead on design workshops and design sprints with the team, senior stakeholders and users.
- Collaborate with multidisciplinary teams, effective management of stakeholders and facilitate discussions at a senior level.
- Rapidly design and test digital prototypes with service users.
- Drive awareness of service performance through data and influence the implementation of evidence-based improvements.
- Take the lead in advocating for best practice and inclusive user-centred design across the organisation, and when working with third parties.
- Ensure all services and platforms meet with Government Design Services standards, and follow relevant government functional standards and other related requirements and guidance.
Requirements:
- Have good experience in designing end-to-end public services and navigating complex policy and operational areas.
- You are expected to have supported a team to effectively deliver change.
- Have created, facilitated, delivered and embedded appropriate approaches to service design.
- Have mentored multidisciplinary teams to follow a user-centred approach in order to deliver high quality products and services.
- Know what good public services look like and how to design and prototype them in an inclusive, accessible way.
- GDS experience.
Desirable criteria:
- You have experience and/or an understanding of working in highly regulated environments.
- You understand security, accessibility, version control and hosting.
- You have experience designing at scale.
Benefits:
- Join a rapidly expanding startup where personal growth is a part of our DNA.
- Benefit from a flexible work environment focused on deliverable outcomes.
- Receive private medical insurance through Aviva.
- Enjoy the benefits of a company pension plan through Nest.
- 25 days of annual leave plus UK bank holidays.
Senior Service Designer in London employer: Amber Labs
Contact Detail:
Amber Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Amber Labs. A friendly chat can open doors and give you insider info on the company culture and what they really value.
✨Tip Number 2
Show off your skills in action! Instead of just talking about your experience, bring examples to the table. Whether it’s a portfolio or a case study, let your work speak for itself during interviews.
✨Tip Number 3
Prepare for those tricky questions! Think about how you can demonstrate your user-centred design approach and your experience with complex services. Practice makes perfect, so get a mate to help you out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Amber Labs.
We think you need these skills to ace Senior Service Designer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience in designing end-to-end public services and how you've navigated complex policy areas. We want to see how your skills align with our needs!
Showcase Your User-Centred Approach: In your application, emphasise your user-centred design experience. Share examples of how you've mentored teams or led workshops that resulted in high-quality products. This is key for us at Amber Labs, so make it shine!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Amber Labs!
How to prepare for a job interview at Amber Labs
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially in public services. Brush up on your experience with end-to-end service design and be ready to discuss specific projects where you've navigated complex policy areas.
✨Showcase Your Collaborative Spirit
Amber Labs values collaboration, so be prepared to share examples of how you've worked with multidisciplinary teams. Highlight any design workshops or sprints you've led, and how you managed stakeholder discussions at a senior level.
✨Demonstrate Your User-Centred Approach
Since user-centred design is key, come equipped with examples of how you've mentored teams in this area. Discuss how you’ve implemented best practices and influenced long-lasting change through your design solutions.
✨Be Data-Driven
Prepare to talk about how you've used data to drive service performance improvements. Share specific instances where evidence-based decisions led to successful outcomes, and how you advocate for these practices within your team.
