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- Tasks: Lead service delivery projects and collaborate with teams to implement new IT services.
- Company: Join Amber Labs, a forward-thinking tech company working with Central Government.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in a secure environment while enhancing your project management skills.
- Qualifications: Bachelor's degree or relevant experience, strong communication, and ITIL certification required.
The predicted salary is between 55000 - 65000 £ per year.
Amber Labs are seeking a results-driven Service Delivery Manager to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred. This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of the project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements.
Key Responsibilities
- Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc.
- Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model.
- Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions.
- Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams.
- Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs.
- Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling.
- Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling.
- Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- ITIL Certification.
- Experience with ServiceNow and implementing a service into ServiceNow is essential.
Preferred Qualifications
- Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable.
- Experience using tools such as Jira, Confluence & Visio.
Key Competencies
- Customer focus and relationship-building.
- Analytical thinking, capturing requirements and processing of data.
- Agility in dynamic environments.
- Ability to work independently and collaboratively across teams.
Service Delivery Manager in City of London employer: Amber Labs
Contact Detail:
Amber Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and project management. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past projects, especially those involving ServiceNow or ITIL practices. This will give you an edge and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with service implementation, stakeholder engagement, and any relevant ITIL certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer-centric mindset and how you've successfully managed projects in the past. We love a good story!
Showcase Your Communication Skills: Since this role involves liaising with various teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in maintaining effective communication channels.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Amber Labs
✨Know Your Service Delivery Inside Out
Before the interview, make sure you have a solid understanding of service delivery principles, especially in relation to ITSM tools like ServiceNow. Brush up on your knowledge of SLAs, workflows, and how to implement services effectively. This will show that you're not just familiar with the concepts but can also apply them practically.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with various stakeholders in past projects. Highlight your communication strategies and how you maintained effective channels between workstreams. This is crucial for the role, so be ready to discuss specific instances where your interpersonal skills made a difference.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've identified risks or issues during a project and how you addressed them. Be prepared to discuss your analytical thinking process and how you captured requirements to improve service delivery. This will illustrate your proactive approach and ability to adapt in dynamic environments.
✨Prepare Quality Documentation Examples
Since producing high-quality project documentation is key, bring examples of documentation you've created in previous roles. Whether it's runbooks, training materials, or performance reports, showcasing your attention to detail and organisational skills will set you apart as a candidate who understands the importance of governance and documentation.