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- Tasks: Implement new services and collaborate with teams to ensure successful delivery.
- Company: Join Amber Labs, a leader in IT project delivery for Central Government.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in a secure environment while enhancing your project management skills.
- Qualifications: Bachelor's degree or relevant experience, strong communication, and ITIL certification required.
The predicted salary is between 50000 - 60000 £ per year.
Amber Labs are seeking a results-driven Service Delivery Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred. This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of the project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements.
Key Responsibilities
- Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc.
- Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model.
- Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions.
- Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams.
- Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs.
- Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling.
- Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling.
- Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- ITIL Certification.
- Experience with ServiceNow and implementing a service into ServiceNow is essential.
Preferred Qualifications
- Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable.
- Experience using tools such as Jira, Confluence & Visio.
Key Competencies
- Customer focus and relationship-building.
- Analytical thinking, capturing requirements and processing of data.
- Agility in dynamic environments.
- Ability to work independently and collaboratively across teams.
Service Delivery Consultant in City of London employer: Amber Labs
Contact Detail:
Amber Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Consultant in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service delivery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects that highlight your service delivery expertise. This gives you a tangible way to demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Consultant in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Consultant role. Highlight your experience with service implementation, project delivery, and any relevant ITIL certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer-centric mindset and how you’ve successfully managed projects in the past. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, we want to see how you can effectively engage with different teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Amber Labs
✨Know Your Service Delivery Inside Out
Before the interview, make sure you thoroughly understand the service delivery processes and methodologies relevant to the role. Familiarise yourself with ITIL principles and how they apply to service management, as well as any specific tools like ServiceNow that you might be using.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Highlight your communication strategies and how you maintained effective channels between different teams. This will demonstrate your ability to collaborate and ensure smooth project delivery.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle risks in service delivery. Think of past experiences where you identified issues and implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate a Customer-Centric Mindset
Emphasise your commitment to understanding customer needs and delivering solutions that meet those requirements. Prepare to discuss how you've previously gathered feedback and made adjustments to services based on client input, showcasing your dedication to continuous improvement.