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For Companies At a Glance
- Tasks: Lead delivery across multiple service lines for a key UK Government account.
- Company: Join Amber Labs, a cutting-edge tech consultancy focused on collaboration and innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a supportive and innovative culture.
- Why this job: Make a real impact in technology delivery while working with top-tier clients.
- Qualifications: Experience in complex delivery and strong stakeholder management skills required.
The predicted salary is between 60000 - 75000 £ per year.
About Amber Labs
At Amber Labs, we are a cutting edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly skilled cross functional consultants, analysts, and support staff.
The Role
Amber Labs is looking for a Senior Delivery Manager to provide account-wide delivery and engagement leadership across a strategically important UK Government account. The role oversees multiple service lines including Testing, Service Design and Business Analysis, ensuring delivery is well governed, commercially controlled and consistently aligned to client outcomes.
You will operate across delivery leadership, client engagement, commercial management, governance, managed service performance and account growth, working closely with the Account Director, internal capability leads, delivery teams and the client side PMO. We are looking for a leader with experience in complex technology and managed service environments, ideally within UK Government or similarly regulated sectors, with enough technical delivery credibility to engage across solution, service design, transition and delivery conversations.
What You Will Own:
- Senior Delivery and Engagement Leadership
- Provide senior leadership across multiple delivery streams, ensuring work is aligned, well governed and delivered to agreed client outcomes.
- Lead across Testing, Service Design and associated technology delivery activity, ensuring consistency of approach and quality.
- Act as the senior escalation point for delivery risks, service issues, client concerns and cross stream dependencies.
- Create a clear account-wide view of delivery health, covering progress, blockers, risks, resourcing and client sentiment.
- Provide visible leadership across the account, building confidence with client stakeholders and internal leadership alike.
- Lead or oversee managed service delivery including mobilisation, transition, steady-state delivery and ongoing optimisation.
- Ensure services are delivered in line with agreed SLAs, KPIs, governance processes and contractual expectations.
- Drive continuous improvement across the account, turning lessons learned into practical service improvements.
- Support the evolution of the service model as the account scales, matures or changes.
- Operate credibly with senior client stakeholders, providing confidence, transparency and proactive leadership.
- Build trusted relationships across client delivery, PMO, operational and leadership teams.
- Translate delivery detail, risks and trade-offs into concise executive-level updates and clear recommendations.
- Represent Amber Labs professionally in governance forums, service reviews, steering meetings and account reviews.
- Maintain strong awareness of the commercial position across the account, including utilisation, margin, scope and change control.
- Work with the Account Director to identify and manage risks relating to scope creep, underperformance and unplanned effort.
- Ensure delivery decisions are commercially sound and aligned to Amber Labs account objectives.
- Identify opportunities for account growth through strong delivery performance and trusted client relationships.
- Provide senior oversight from solution and service design through to delivery execution and service operation.
- Work with technical, testing, service design and delivery leads to ensure solutions are practical, deliverable and aligned to client needs.
- Challenge delivery approaches where needed, protecting quality, scalability, service performance and commercial viability.
- Ensure proposed delivery models are realistic, supportable and aligned to contractual and client expectations.
- Work closely with the client PMO and internal leadership to ensure smooth operational processes and compliance with agreed governance.
- Ensure reporting, timesheets, forecasts, RAID logs and delivery documentation are completed accurately and on time.
- Maintain strong oversight of delivery controls without creating unnecessary bureaucracy.
- Ensure risks, issues and resourcing pressures are escalated early and managed through clear recovery or mitigation plans.
What We Are Looking For:
Essential
- Experience leading complex delivery across multiple workstreams, service lines or multidisciplinary teams in a consultancy, technology supplier or managed services environment.
- Strong experience delivering into UK Government, public sector or other highly regulated environments.
- Demonstrable managed services experience including mobilisation, transition, steady-state delivery and continuous service improvement.
- Strong commercial awareness covering scope management, margin, utilisation and change control.
- Credible senior stakeholder management skills, with confidence operating at client leadership and executive level.
- A technical background or strong technical delivery understanding, with the ability to engage across solution, service design, testing and technology delivery.
- Strong governance, risk management and service performance management experience.
Desirable
- Experience working in a digital, data, AI or cloud consultancy.
- Experience supporting or leading delivery across major UK Government accounts.
- Familiarity with GDS-aligned delivery, public sector frameworks and government governance expectations.
- Exposure to Testing services, Service Design, Business Analysis and business change activity.
- Familiarity with agile, hybrid and service-centric delivery models.
Senior Delivery Manager in City of London employer: Amber Labs
Contact Detail:
Amber Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Amber Labs. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a practical assessment or a case study during the interview process. This is your moment to shine and demonstrate how you tackle challenges head-on.
✨Tip Number 3
Be prepared to chat about your past experiences. Think of specific examples where you've led complex delivery projects or managed client relationships. We want to hear how you’ve made an impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Senior Delivery Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Delivery Manager role. Highlight your experience in leading complex delivery across multiple workstreams and your familiarity with UK Government or regulated environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Amber Labs. Talk about your leadership style, your experience with managed services, and how you can drive continuous improvement. Keep it engaging and relevant!
Showcase Your Stakeholder Management Skills: In your application, make sure to highlight your experience with senior stakeholders. We’re keen on seeing examples of how you've built trusted relationships and provided transparent leadership. This is key for the role, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining our team at Amber Labs!
How to prepare for a job interview at Amber Labs
✨Know Your Stuff
Make sure you brush up on your knowledge of complex delivery environments, especially within the UK Government or regulated sectors. Be ready to discuss your experience with managed services, service design, and how you've tackled challenges in these areas.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities across multiple delivery streams. Think about times when you’ve successfully led teams, managed client relationships, or navigated tricky situations. This will demonstrate your ability to provide senior delivery and engagement leadership.
✨Understand the Commercial Landscape
Familiarise yourself with commercial management aspects like scope management, margin, and utilisation. Be prepared to discuss how you’ve maintained a strong commercial position in past roles and how you can contribute to Amber Labs' objectives.
✨Build Rapport with Stakeholders
Think about how you can establish trust and credibility with senior client stakeholders. Prepare to share strategies you've used to build relationships and communicate effectively, especially when translating complex delivery details into concise updates for executive-level audiences.