Amber Labs | Mid-level Account Manager/Data Consultancy

Mid-level Account Manager/Data Consultancy

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

Office requirements: hybrid remote and London office role

Responsibilities:

Manage a portfolio of key mid-tier client accounts, ensuring excellent service delivery, client satisfaction, and alignment with their goals. Identify and pursue upsell or cross-sell opportunities within the existing client base, driving revenue growth. Act as the primary point of contact for day-to-day client needs, ensuring smooth communication, managing expectations, and resolving issues efficiently.

Support Senior Account Managers in delivering on larger accounts, contributing to team success and gaining experience with more complex relationships. Proactively drive new opportunities and consistently grow revenue within their portfolio of accounts. Attributes: Proactive and results-driven, with a client-first approach. Strong interpersonal and communication skills to build trust and foster client relationships.

Detail-oriented, with the ability to manage multiple accounts and priorities effectively. Energetic and eager to contribute to team and business success. Experience: 3–5 years in account management or a similar role, with a demonstrated ability to manage client relationships and deliver revenue growth. Experience identifying and converting upsell or cross-sell opportunities within an existing client base. Experience in account management within the fields of data, digital, cloud, and AI.

Experience working within a consulting environment, with a strong understanding of client needs and delivery. Proven ability to meet or exceed KPIs focused on client satisfaction, revenue growth, and opportunity development

Benefits:

• Join a rapidly expanding start-up where personal growth is a part of our DNA.
• Benefit from a flexible work environment focused on deliverable outcomes.
• Receive private medical insurance through Aviva.
• Enjoy the benefits of a company pension plan through Nest.
• 25 days of annual leave plus UK bank holidays.
• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
• Participate in a generous employee referral program.
• A highly collaborative and collegial environment with opportunities for career advancement.
• Be encouraged to take bold steps and embrace a mindset of experimentation.
• Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is Fulltime, and all employees are required to meet the Baseline Personnel Security Standard BPSS. Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.