At a Glance
- Tasks: Support customers by managing orders and coordinating shipments in a dynamic environment.
- Company: Join a growing international organisation with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a regulated industry.
- Why this job: Make a real difference by ensuring smooth order processes for UK and international customers.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 29000 - 29000 £ per year.
Location: Weybridge
Hours: 37.5 per week 8.30 - 5 pm
About the Role
An exciting opportunity has arisen for an experienced, customer-focused Customer Service Officer to join a growing international organisation operating in a highly regulated environment. This position offers a varied role supporting UK and international customers, managing orders, coordinating shipments and ensuring a high level of customer satisfaction throughout the order lifecycle. The successful candidate will work closely with internal departments, including Logistics, Finance, Quality, and Commercial teams, to ensure shipments are delivered accurately, compliantly, and on time.
Key Responsibilities
- Customer Service & Order Management
- Process customer orders received
- Ensure accurate order entry and pricing within ERP systems
- Respond to customer queries and resolve issues
- Build and maintain strong relationships with customers and distribution partners
- Monitor stock availability and delivery schedules
- Export & International Shipping
- Coordinate export and import shipments from order through to delivery
- Prepare shipping and export documentation
- Liaise with freight forwarders, couriers and warehouse providers
- Ensure compliance with customs procedures and international shipping regulations
- Logistics & Compliance
- Coordinate transport bookings and delivery schedules
- Work closely with internal quality and regulatory teams
- Ensure all processes comply with company procedures and regulatory standards
- Finance & Administrative Support
- Raise invoices, credit notes and purchase orders
- Assist with customer payment and invoice queries
- Produce reports and provide administrative support where required
About you:
The ideal candidate will demonstrate:
- Previous experience within customer service and order processing
- Excellent communication and organisational skills
- Strong attention to detail and ability to manage multiple priorities
- Experience using ERP systems such as SAP, Sage or similar
- Knowledge of export documentation and logistics coordination
- A proactive and team-oriented approach
- Confidence working with UK and international customers
Additional language skills would also be beneficial. If you are an organised and customer-focused professional looking for your next opportunity, we would love to hear from you.
Customer Services Officer in Weybridge employer: Amber Employment Services
Join a dynamic and supportive team in Weybridge, where your role as a Customer Services Officer will be pivotal in delivering exceptional service to both UK and international customers. Our company fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to enhance your skills in a highly regulated environment. With a focus on compliance and customer satisfaction, you will enjoy the unique advantage of working in a thriving international organisation that values your contributions and encourages a proactive approach.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Weybridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you would handle specific situations, especially those involving order management and customer queries.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with ERP systems and logistics coordination. This will help you stand out during interviews and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Officer in Weybridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills, like order processing and ERP systems. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, and make sure to mention your experience with international customers if you have it.
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, it’s important to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Amber Employment Services
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Services Officer. Familiarise yourself with order management, export documentation, and logistics coordination. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your customer service skills and experience with ERP systems. Think about times when you resolved customer issues or coordinated shipments successfully. This will demonstrate your ability to handle the tasks outlined in the job description.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s processes or team dynamics. This shows that you’re engaged and eager to learn more about how you can contribute to their success.
✨Be Personable
Remember, this role is all about building relationships. During the interview, be friendly and approachable. Show your enthusiasm for working with both UK and international customers, and let your personality shine through!
