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- Tasks: Review and improve correspondence management processes for better efficiency and service quality.
- Company: Join a dynamic organisation focused on enhancing public sector communication.
- Benefits: Gain valuable experience in a temporary role with potential for future opportunities.
- Why this job: Make a real impact on how the organisation communicates and serves its customers.
- Qualifications: Experience in LEAN practices, project management, and public sector correspondence management.
- Other info: Collaborative environment with a focus on continuous improvement and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Office-based
Working Pattern: Full Time (37 hours per week) 5 days per week in the office during training, moving to 60% office-based once training is complete.
Job Summary: We are seeking an experienced Business Consultant to conduct a comprehensive review of the approach to correspondence management. This will include ministerial correspondence, official correspondence, general enquiries, complaints, call-back requests, and parliamentary questions. The postholder will review end-to-end correspondence processes across the organisation, identify opportunities for improvement, and help drive greater efficiency while ensuring statutory obligations are met and a high-quality service is delivered to customers. You will be responsible for translating improvement opportunities into a clear, implementable action plan and will work closely with the Communications team and colleagues across the business to begin implementing these improvements.
Key Responsibilities:
- Conduct a comprehensive review of correspondence management processes across all correspondence types.
- Work collaboratively with teams to identify opportunities for improvement, applying LEAN and continuous improvement principles.
- Develop practical, implementable action plans to deliver identified improvements.
- Work with teams across the organisation to support the initial implementation of the agreed action plan.
- Ensure process improvements balance efficiency, statutory compliance, and customer service quality.
Skills and Experience:
- Training in LEAN practices, Six Sigma, or continuous improvement methodologies.
- Proven experience delivering continuous improvement initiatives.
- Senior-level experience in correspondence management within the public sector.
- Strong understanding of project management principles.
- Experience working collaboratively across diverse teams to deliver shared objectives.
- Demonstrable experience of auditing and reviewing public sector business processes.
This role offers the opportunity to make a tangible impact on how the organisation manages correspondence, improving efficiency and service quality across the business.
Temporary Business Consultant - Communications in Surrey employer: Amber Employment Services
Contact Detail:
Amber Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Business Consultant - Communications in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Business Consultant role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its correspondence management processes. Show us that you understand their challenges and how your experience with LEAN practices can help improve efficiency and service quality.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about specific situations where you've successfully implemented improvements in correspondence management or led a project. Be ready to share those success stories!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the team and making a difference in correspondence management.
We think you need these skills to ace Temporary Business Consultant - Communications in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in correspondence management and continuous improvement. We want to see how your skills align with the job description, so don’t hold back on showcasing relevant projects you've worked on!
Showcase Your LEAN Skills: Since this role requires training in LEAN practices, be sure to mention any specific methodologies you’ve used in your previous roles. We love seeing concrete examples of how you've applied these principles to improve processes.
Collaborative Spirit: This position involves working closely with various teams, so highlight your experience in collaborative projects. Share stories that demonstrate your ability to work well with others and drive shared objectives forward.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Amber Employment Services
✨Know Your LEAN and Continuous Improvement Stuff
Make sure you brush up on your knowledge of LEAN practices and continuous improvement methodologies. Be ready to discuss how you've applied these principles in past roles, especially in correspondence management. This will show that you’re not just familiar with the concepts but can actually implement them effectively.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight specific projects where teamwork led to improved outcomes, and emphasise your ability to communicate effectively across diverse groups.
✨Prepare for Process Improvement Discussions
Think about specific instances where you've identified opportunities for process improvements. Be ready to discuss the steps you took to analyse the situation, develop an action plan, and implement changes. This will demonstrate your proactive approach and problem-solving skills.
✨Understand the Importance of Compliance and Quality
Familiarise yourself with the statutory obligations related to correspondence management. Be prepared to discuss how you balance efficiency with compliance and customer service quality. Showing that you understand these nuances will set you apart as a candidate who can deliver real value.
