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For Companies At a Glance
- Tasks: Review and improve correspondence management processes for better efficiency and service quality.
- Company: Join a dynamic public sector organisation focused on continuous improvement.
- Benefits: Gain valuable experience in a full-time role with potential for future opportunities.
- Why this job: Make a real impact on how the organisation communicates and serves its customers.
- Qualifications: Experience in LEAN practices, project management, and public sector correspondence management.
- Other info: Collaborative environment with a focus on professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: Office-based
Working Pattern: Full Time (37 hours per week), 5 days per week in the office during training, moving to 60% office-based once training is complete.
Job Summary
We are seeking an experienced Business Consultant to conduct a comprehensive review of the approach to correspondence management. This will include ministerial correspondence, official correspondence, general enquiries, complaints, call-back requests, and parliamentary questions. The postholder will review end-to-end correspondence processes across the organisation, identify opportunities for improvement, and help drive greater efficiency while ensuring statutory obligations are met and a high-quality service is delivered to customers. You will be responsible for translating improvement opportunities into a clear, implementable action plan and will work closely with the Communications team and colleagues across the business to begin implementing these improvements.
Responsibilities
- Conduct a comprehensive review of correspondence management processes across all correspondence types.
- Work collaboratively with teams to identify opportunities for improvement, applying LEAN and continuous improvement principles.
- Develop practical, implementable action plans to deliver identified improvements.
- Work with teams across the organisation to support the initial implementation of the agreed action plan.
- Ensure process improvements balance efficiency, statutory compliance, and customer service quality.
Skills and Experience
- Training in LEAN practices, Six Sigma, or continuous improvement methodologies.
- Proven experience delivering continuous improvement initiatives.
- Senior-level experience in correspondence management within the public sector.
- Strong understanding of project management principles.
- Experience working collaboratively across diverse teams to deliver shared objectives.
- Demonstrable experience of auditing and reviewing public sector business processes.
This role offers the opportunity to make a tangible impact on how the organisation manages correspondence, improving efficiency and service quality across the business.
Amber Employment Services is acting as an agency on this vacancy - all applications will be responded to.
Temporary Business Consultant - Communications in London employer: Amber Employment Services
Contact Detail:
Amber Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Business Consultant - Communications in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Business Consultant role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its correspondence management processes. Show us that you understand their challenges and come armed with ideas on how to improve efficiency and service quality.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with LEAN practices and continuous improvement can directly benefit the organisation. We want to hear how you can make a tangible impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team and making a difference in correspondence management.
We think you need these skills to ace Temporary Business Consultant - Communications in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in correspondence management and continuous improvement. We want to see how your skills align with the job description, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements related to LEAN practices or project management. We love numbers and results, so if you improved a process or saved time, let us know!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your experience and how it relates to the role. Avoid jargon unless it’s relevant to the job!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Amber Employment Services
✨Know Your LEAN and Continuous Improvement Stuff
Make sure you brush up on your knowledge of LEAN practices and continuous improvement methodologies. Be ready to discuss how you've applied these principles in past roles, especially in correspondence management. This will show that you’re not just familiar with the concepts but can actually implement them effectively.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, prepare examples of how you've successfully collaborated in the past. Think about specific projects where you worked with diverse teams to achieve shared objectives. Highlighting your teamwork skills will demonstrate that you can fit into their collaborative culture.
✨Prepare for Process Improvement Discussions
Be ready to talk about your experience in auditing and reviewing business processes. Think of a few concrete examples where you identified inefficiencies and implemented improvements. This will help you illustrate your ability to deliver tangible results, which is key for this role.
✨Understand the Public Sector Landscape
Familiarise yourself with the unique challenges and regulations of the public sector, especially regarding correspondence management. Being able to discuss how you’ve navigated these complexities in previous roles will set you apart as a candidate who understands the environment they’ll be working in.
