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For Companies At a Glance
- Tasks: Lead and develop a dynamic retail team while ensuring excellent customer experiences.
- Company: Join a vibrant retail environment focused on growth and teamwork.
- Benefits: Competitive salary, supportive culture, and opportunities for personal development.
- Why this job: Be a hands-on leader and make a real impact in a thriving store.
- Qualifications: Experience in managing teams and a passion for customer service.
- Other info: Great opportunity for those who love coaching and fostering team spirit.
The predicted salary is between 36000 - 60000 £ per year.
Location: Store-based (with occasional cover at other local stores)
Hours: 40.5 hours per week, Monday to Sunday (including weekends)
We are looking for a people-focused Store Manager to lead, support, and develop a retail team in a positive and welcoming environment. This is a hands-on role for someone who enjoys coaching others, leading by example, and creating a strong team culture while delivering great customer experiences.
The Role
You will be responsible for the day-to-day running of the store and the leadership of Retail Assistants. Working closely with the Cluster Manager, you will focus on building a motivated team through clear communication, regular feedback, and ongoing development. Occasional cover at other stores may be required.
Key Responsibilities
- Lead, motivate, and develop a customer-focused retail team
- Support recruitment, including interviewing new team members
- Communicate targets and expectations clearly and positively
- Provide coaching, feedback, and performance reviews
- Lead by example in delivering excellent customer service
- Ensure the store is clean, safe, and welcoming
- Promote a respectful, supportive, and professional team culture
- Ensure policies relating to Health & Safety, Security, and GDPR are followed
About You
- Previous experience managing or supervising a team in a customer or sales environment
- Strong people management and communication skills
- An interest in the vaping industry
- Organised, reliable, and positive in approach
- Committed to developing others and open to feedback
This is a great opportunity for a supportive leader who enjoys helping people grow while running a successful retail store.
Retail Store Manager in London employer: Amber Employment Services
Contact Detail:
Amber Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. We want to hear about your hands-on experience, so be ready to share those moments that highlight your coaching skills.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics, training opportunities, and how they measure success. It’s a two-way street, and we want to see your enthusiasm!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're serious about joining our team and making a positive impact.
We think you need these skills to ace Retail Store Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and developing teams. We want to see how you've motivated others and created a positive environment, so share specific examples that showcase your people management skills.
Be Customer-Focused: Since this role is all about delivering great customer experiences, emphasise your commitment to customer service in your application. Tell us about times when you went above and beyond for customers or how you’ve trained your team to do the same.
Communicate Clearly: Clear communication is key in this role, so make sure your application reflects that. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Amber Employment Services
✨Know Your Team Dynamics
Before the interview, think about how you would lead and motivate a retail team. Be ready to share specific examples of how you've successfully managed a team in the past, focusing on communication and development.
✨Showcase Your Customer Service Skills
Prepare to discuss your approach to delivering excellent customer service. Think of scenarios where you went above and beyond for customers and how that positively impacted your team and store.
✨Demonstrate Your Coaching Ability
Since this role involves coaching others, come equipped with examples of how you've supported team members' growth. Highlight any feedback or performance review processes you've implemented in previous roles.
✨Understand the Vaping Industry
Familiarise yourself with the vaping industry and current trends. Being knowledgeable will not only impress the interviewers but also show your genuine interest in the role and the products you'll be managing.
