At a Glance
- Tasks: Provide first-line IT support and coordinate essential administrative tasks.
- Company: Join a dynamic IT team in a secure environment.
- Benefits: Earn £15.14 per hour with full-time hours and professional growth.
- Other info: Opportunity to work in a busy team until March 2027.
- Why this job: Perfect for organised individuals wanting to gain IT experience and make an impact.
- Qualifications: Strong organisational skills and a willingness to learn are key.
Salary: £15.14 per hour
Contract: Temporary, until 31 March 2027
Hours: Full time, 37 hours per week
Working Pattern: Monday to Friday, fully office-based
Are you an organised, customer-focused administrator with an interest in IT? We’re looking for a Service Desk Operator – IT to join a busy team and provide first-line IT support alongside essential administrative and coordination support. This is a fantastic opportunity for someone who enjoys keeping things organised, working with a variety of people and making sure tasks, records and information are managed accurately and efficiently.
About the Role
Working as part of the IT team, you’ll provide administrative coordination and support across a range of IT services and activities. You’ll help keep service requests moving, maintain accurate records and documentation, coordinate meetings and actions, and support the team with supplier, procurement and asset administration. You’ll be someone who takes pride in attention to detail, can juggle competing priorities and enjoys providing a professional and helpful service to colleagues and external contacts.
Key Responsibilities
- Coordinate and administer IT service requests and related support activities
- Monitor and track actions arising from incidents, problems and service reviews
- Assist with reporting on service performance and operational information
- Maintain service documentation, procedures and knowledge articles
- Maintain IT asset, licence and supplier records
- Coordinate diaries and meetings
- Prepare papers, reports and briefing information
- Maintain SharePoint and other document repositories
- Assist with tracking budgets, purchase orders and invoices where required
- Work collaboratively with internal teams, suppliers and business users
About You
We’re looking for someone who is:
- Highly organised with excellent administrative skills
- Accurate and detail-focused
- Comfortable managing multiple tasks and working to deadlines
- Confident maintaining records, files and documentation
- Experienced in arranging meetings, taking notes and tracking actions
- A good communicator, both written and verbal
- Confident using Microsoft 365, including Outlook, Word, Excel and Teams
- Comfortable working with a range of internal and external stakeholders
- Able to work independently while following established processes and procedures
- Professional, approachable and committed to providing good customer service
Previous experience within an IT, service desk or administrative environment would be advantageous, but we’re particularly interested in finding someone with the right organisational skills, attitude and willingness to learn.
Please note: This role is based at a secure site and is subject to the relevant security clearance requirements. Applicants must have been resident in the UK for the previous three years to meet the necessary security requirements.
If you’re an organised administrator who enjoys working in a busy team and would like the opportunity to develop your experience within an IT environment, we’d love to hear from you.
Temporary - Service Desk Operator - IT in Addlestone employer: Amber Employment Services
Join a dynamic team as a Service Desk Operator – IT, where your organisational skills and customer-focused approach will be valued in a supportive work environment. With a commitment to employee growth, we offer opportunities for professional development while fostering a collaborative culture that prioritises teamwork and effective communication. Located at a secure site, this role not only provides a chance to enhance your IT experience but also ensures a stable and rewarding career path until March 2027.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary - Service Desk Operator - IT in Addlestone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Amber Employment Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Amber Employment Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Amber Employment Services!
✨Direct Apply to Amber Employment Services
Let's not forget to apply directly through the Amber Employment Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Temporary - Service Desk Operator - IT in Addlestone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Amber Employment Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Amber Employment Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Amber Employment Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
