At a Glance
- Tasks: Lead a dynamic team, manage workflows, and ensure top-notch customer service.
- Company: A growing, service-focused business in Woking with a collaborative atmosphere.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Must have own transport; great chance to grow with the company.
- Why this job: Be a key player in a fast-paced environment and make a real impact.
- Qualifications: Experience in team leadership, excellent communication, and strong organisational skills.
The predicted salary is between 28500 - 30000 £ per year.
Are you someone who thrives in a fast-paced environment where organisation, customer service and keeping people on track comes naturally to you? We are working with a growing and highly service-focused business in Woking that is looking to appoint a Client Services & Operations Team Manager to support the day-to-day running of their busy office operation. This is a hands-on role where no two days are the same. You’ll oversee a small office-based team, manage workflow and priorities, support customer enquiries, monitor allocations and help ensure the business continues to deliver a first-class service to its clients. The role works closely alongside one of the Managing Directors, making this a fantastic opportunity for someone who enjoys responsibility, teamwork and becoming a trusted part of a growing business.
The Role
You’ll play a key role in ensuring the office runs smoothly day to day, keeping both the team and workflow organised while maintaining high standards of customer care and communication. Responsibilities will include:
- Overseeing and coordinating the daily workflow of a small office team
- Delegating and prioritising tasks throughout the day
- Ensuring customer enquiries are responded to promptly and professionally
- Monitoring team progress, workload and service standards
- Supporting the allocation of cleaners to new and existing clients
- Following up with clients to ensure satisfaction with the service provided
- Supporting the Managing Director with operational updates and reporting
- Maintaining accurate systems, workflow tracking and task management
- Identifying areas where efficiency and service can continue to improve
About You
We’re looking for someone who is naturally organised, calm under pressure and genuinely enjoys delivering excellent customer service. You may currently work within:
- Customer Service Management
- Client Services
- Office Management
- Operations Coordination
- Service Delivery
- Team Leadership
You’ll likely have:
- Experience supervising or coordinating a small team
- Excellent communication skills
- Strong organisational and multitasking abilities
- A proactive and dependable approach
- Confidence managing competing priorities in a busy environment
- A genuine pride in delivering a high level of service
- A positive, solutions-focused mindset
Most importantly, we’re looking for somebody who wants to become a valued long-term part of the business and grow alongside the company.
Additional Information
This is a full-time office-based position in Woking. You will need your own transport due to the location of the office.
Locations
Contact Details:
Amber Employment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services & Operations Team Manager in Surrey, Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amber Employment Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amber Employment Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services & Operations Team Manager in Surrey, Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amber Employment Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Amber Employment Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amber Employment Services Ltd!
How to prepare for a job interview at Amber Employment Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
