At a Glance
- Tasks: Join a busy team, handling customer queries and coordinating bookings.
- Company: Established organisation in Guildford with a supportive work culture.
- Benefits: Competitive salary, 25 days holiday, pension, and employee discounts.
- Other info: Perfect for those who thrive in a team and enjoy helping others.
- Why this job: Great opportunity to grow into a permanent role while making a difference.
- Qualifications: Customer service experience, strong admin skills, and a friendly phone manner.
The predicted salary is between 27500 - 27500 £ per year.
Are you great with people, confident on the telephone and happiest when you're part of a busy team where there's always something to get stuck into? We're looking for a Customer Service Coordinator to join an established organisation in the Guildford area. This is a genuine temp-to-perm opportunity. You'll initially join on an approximately 12-week temporary basis – giving both you and the employer the opportunity to make sure it's a great fit – with the intention of moving into a permanent position thereafter.
The role
- Handling incoming calls and responding to customer queries
- Coordinating bookings, orders and appointments
- Checking information and identifying any errors or discrepancies
- Processing orders and updating internal systems
- Diary and schedule coordination
- General administration and team support
About you
- Previous telephone-based customer service experience
- Experience working in a busy office or customer-focused environment
- Strong administration skills
- Excellent attention to detail and accuracy
- A friendly, professional and confident telephone manner
- Good IT skills and the ability to learn new systems
Above all, you'll be someone who enjoys being part of a team, takes pride in doing things properly and genuinely cares about giving people a good experience.
What's on offer?
- c£27,500 per annum
- Monday to Friday, 9am–6pm
- Approximately 12 weeks temporary, with the intention of becoming permanent
- Once permanent, you'll also have access to a good benefits package including 25 days' holiday plus bank holidays, pension, life assurance and employee discounts and rewards.
If you're looking for a role where you can settle in, become part of the team and hopefully build something longer term, we'd love to hear from you. Apply today and one of the Amber Employment Services team will be in touch for an initial confidential chat.
Customer Service Coordinator (Temp to Perm) in Guildford employer: Amber Employment Services Careers
Join a dynamic and supportive team as a Service Desk Operator – IT, where your organisational skills will shine in a collaborative environment. We offer competitive pay, a full-time schedule, and the chance to grow your career in IT while working at a secure site that values attention to detail and customer service. With opportunities for professional development and a culture that encourages teamwork, this role is perfect for those looking to make a meaningful impact in their work.
Contact Details:
Amber Employment Services Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (Temp to Perm) in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amber Employment Services Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amber Employment Services Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator (Temp to Perm) in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amber Employment Services Careers:Your cover letter is your chance to shine! Tell us why you want to work at Amber Employment Services Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amber Employment Services Careers!
How to prepare for a job interview at Amber Employment Services Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
