Enterprise Account Manager

As the first dedicated Account Director in our tech licensing business, this client‐facing individual‐contributor role focuses on managing high‐complexity, commercial utility partner accounts across Europe. Ideally based in the UK, but open to strong candidates anywhere in Western Europe.

Responsibilities

• Own the relationship across your accounts in their entirety - knowing the right people at every level, from product leads and technical teams you'll engage with weekly to CxOs you'll present to quarterly. Expect to be actively managing 25 or more external stakeholders per account.
• Lead and own the quarterly business review process - designing the agenda, aligning stakeholders in advance, and leading the room with the confidence and credibility that senior utility executives expect.
• Review, refine and deliver account strategy to ensure partners achieve consistent, measurable value from Amber from onboarding to renewal, while driving revenue growth for Amber.
• Drive account growth through relationship‐led expansion. You'll spot opportunities through the networks you build - identifying affiliated businesses, new use cases, and strategic moments where Amber can do more - and you'll pursue them with the patience and rigour that enterprise partnerships demand.
• Act as the voice of the client inside Amber – surfacing what's working, what isn't, and what partners need next, and translating that into clear priorities for the product, engineering, and delivery teams.
• Build your account management playbook as you go, in partnership with the Head of Business Development and the wider delivery team. You'll have the autonomy to define what great looks like, refining your process and laying the foundations that will help you and the business scale.
• Maintain accurate account plans, health metrics, and CRM records (Pipedrive), and use data to stay ahead of risk and opportunity across your portfolio.

Key Requirements

• You've worked at the enterprise end of B2B - not managing hundreds of accounts, but going deep on a small number of large, complex partnerships where relationships are everything and commercial stakes are high (6+ figure ARRs). You know what it's like to navigate a major organisation, get the right people in the room, and move things forward without direct authority over anyone.
• You're commercially sharp, with a sales mindset and a focus on revenue growth. You understand that growing an enterprise account means building trust over months, spotting the right moment, and knowing which stakeholders need to be aligned before anything moves. You measure success in annual outcomes, not weekly wins.
• You have the presence and credibility to sit across the table from a Chief Commercial Officer or COO and hold your own - not because of your title, but because of the quality of your thinking and the depth of your preparation.
• And you're a builder. There's no playbook handed to you here. You'll create your own frameworks, processes, and cadences – and that excites you!

The strongest candidates will bring:

• A track record of managing and growing large, complex enterprise accounts – ideally in B2B or B2B2C SaaS, energy technology, utilities, or a related sector.
• Background in either energy retail, SaaS, energy tech (e.g. EVs, e‐mobility, residential batteries, solar PV) or similar industries with strong grasp on relevant trends and implications.
• Demonstrated ability to grow accounts, not just retain them. You have specific examples – you took something from X to Y, here's how, here's what it took.
• Experience navigating large, matrixed client organisations – building multi‐threaded relationships across commercial, technical, operational, and executive stakeholders simultaneously.
• Executive presence and the ability to influence C‐suite and VP‐level stakeholders at major European corporations. Utility sector experience is a genuine advantage, though candidates from adjacent industries – telco in particular – have translated well into this world.
• A roll‐up‐your‐sleeves mentality. Amber is a flat, fast, low‐process business. The people who thrive here design their own ways of working, take initiative without being asked, and are motivated by outcomes rather than structure.
• Comfort with long cycles and high stakes. These are not transactional relationships. Decisions involve many people, take time, and have consequences that last years.
• Passion. We're a mission‐driven bunch who really love what we do. Our people are our not‐so‐secret sauce.
• A growth and ownership mindset. Trust, challenge and impact are important to us. A strong internal drive and passion for learning will take you far here.

Desirable

• Experience working across time zones and cultures.
• Second (or third) European language.
• Relevant professional qualifications.

Benefits

• We're committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
• You'd be a part of a rapidly growing global team of over 200 shaping the future of household and grid energy use.
• Flexible working hours & remote working.
• Shares in Amber Electric.
• Employment and leave entitlements as per your local country.
• An external Employee Assistance Plan for mental health support.
• Annual Learning & Development budget to support your personal growth.
• Annual company conference in Melbourne, Australia – flights & accommodation paid for.
• £70,000 - £90,000 a year (base salary for London, dependent on experience + performance‐based bonus. All roles include employee stock options and pension contributions.)
• Applicants must be based in the UK or EU and have full working rights.
• We never discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status.