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For Companies At a Glance
- Tasks: Welcome guests and manage reservations while leading the front of house team.
- Company: Join JKS Restaurants, a critically acclaimed group with 6 Michelin stars.
- Benefits: Enjoy up to 50% off dining, discounted gym memberships, and career progression opportunities.
- Why this job: Be part of a vibrant culture that celebrates hospitality and personal growth.
- Qualifications: Previous experience in a similar role is essential; friendly and professional attitude required.
- Other info: Work in a unique restaurant inspired by Punjabi heritage with a focus on exceptional service.
Ambassadors ClubHouse are seeking a Senior Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Receptionist looking for a new role in an award-winning, critically acclaimed group.
The Position
As Senior Receptionist, you will be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same.
If you have experience in the following, then we want to hear from you:
- Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom;
- Effectively managing reservations and walk-ins to maximise covers during service;
- Handling face-to-face, telephone and email queries in a polite, professional and diplomatic manner.
Benefits & Culture
Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
- Up to 50% off dining across JKS Restaurants
- Retail & Takeaway Discounts
- Code App Membership
- Discounted Gym Membership
- Wagestream stream your pay earlier
- Company Donations for your involvement with Charities
- Employee Assistance Program
- Access to Financial Advice
- Wedding Gift & New-born Care Package - Celebrating your big occasions
- Access to our fantastic L&D Calendar
- A personalised learning & development plan to develop your skills and knowledge
- Career progression with a fast-growing, critically acclaimed restaurant group.
- Employee referral scheme - paying up to £600 per referral
- Staff parties & long service awards
The Group
JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 6 Michelin stars, 4 Michelin Bib Gourmands, a restaurant ranked among the Worlds 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2024.
The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table and Sabor, along with cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. Pubs include The Cadogan Arms, The George and The Hound.
JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
Senior Receptionist employer: Ambassadors Clubhouse
Contact Detail:
Ambassadors Clubhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarise yourself with the Ambassadors Clubhouse and its unique offerings. Understanding their menu, especially the Punjabi cuisine and signature cocktails, will help you engage with guests and demonstrate your passion for food and drink during your interview.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've built rapport with guests in previous roles. Highlighting specific instances where you enhanced customer experiences can set you apart from other candidates.
✨Tip Number 3
Research the restaurant's culture and values, particularly their emphasis on genuine hospitality and teamwork. Be ready to discuss how your personal values align with theirs, as this will demonstrate your fit within their team.
✨Tip Number 4
Prepare to discuss your experience with managing reservations and handling customer queries. Being able to articulate your strategies for maximising covers and ensuring smooth service will show that you're ready to take on the responsibilities of a Senior Receptionist.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in reception roles. Emphasise your ability to manage reservations and interact with guests professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and drink, as well as your commitment to providing exceptional customer service. Mention specific experiences that demonstrate your skills in building rapport with guests.
Highlight Relevant Skills: In your application, focus on skills such as effective communication, problem-solving, and the ability to handle queries diplomatically. These are crucial for a Senior Receptionist role.
Show Enthusiasm for the Brand: Research Ambassadors Clubhouse and mention what excites you about their culinary offerings and hospitality approach. This shows genuine interest and aligns with their values.
How to prepare for a job interview at Ambassadors Clubhouse
✨Show Your Passion for Hospitality
As a Senior Receptionist, it's crucial to convey your enthusiasm for the hospitality industry. Share specific experiences where you went above and beyond to create memorable guest experiences, highlighting your friendly and personable nature.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've successfully managed face-to-face interactions, telephone calls, and email queries in previous positions. Use examples that showcase your ability to build rapport with guests.
✨Familiarise Yourself with the Menu
Understanding the restaurant's unique offerings will impress your interviewers. Take time to research Ambassadors Clubhouse's menu and be ready to discuss your favourite dishes or drinks, showing your genuine interest in their culinary traditions.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as managing reservations during busy periods or dealing with unhappy guests. Think of specific examples from your past experience that demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
