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- Tasks: Supervise the Ticketing and Customer Host team, ensuring smooth operations and excellent customer service.
- Company: ATG Entertainment is a leader in live entertainment, hosting iconic performances at historic venues.
- Benefits: Enjoy a competitive salary, flexible working hours, and the chance to work in a vibrant environment.
- Why this job: Join a passionate team at a renowned venue, making unforgettable experiences for audiences and artists alike.
- Qualifications: No specific qualifications required, just a collaborative spirit and a love for live events.
- Other info: This is a fixed-term role from September 2025 to January 2026, perfect for students seeking temporary work.
Ticketing Supervisor – Fixed term 1st September 2025 – 2nd January 2026
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
Stockton Globe was built in 1935 and had its first heyday in the 1960’s and 70’s when many of the most iconic musicians played, Tom Jones, Shirley Basset, Status Quo and The Rolling Stones. Cliff Richard and Shadows wrote the music for Summer Holiday here and famously the Beatles played here the night JFK was shot. After the venue closed its doors it had a new life as a Mecca Bingo Hall before closing its doors in the late 1990’s. A £28 million renovation finished in 2021 saw ATG take over as its new operator with its brief to bring the Stars back to Stockton. Once again Stockton is hosting some of the greatest contemporary music artists such as Queens of the Stone Age, Morrissey and Paloma Faith and a wealth of the best Comedians touring the country today, including Michael Macintyre, Sarah Millican, John Bishop to name but a few. Stockton Globe is one of ATG’s Music, Comedy and Events venues. Its team are passionate about live entertainment and events committed to providing the highest quality experience to its customers and performers to ensure we are the first choice venue in the North East.
This role is a part of the Ticketing and Sales team and will report directly to the Ticketing and Events Senior Supervisor. You will be responsible for the supervision of the Ticketing and Customer Host team. As Supervisor you will work closely with all members of the Ticketing and Sales team to assist the Venue Management team in leading a strong Front of House operation.
You will be responsible for processing both Customer and Agent bookings with utmost accuracy using the in-house Ticketing System, which is currently Audience View. As Ticketing & Sales Supervisor you will support show operations by providing an enhanced level of customer service and resolving ticketing issues if they arise. This role is key to solving on-the-night ticketing problems and ensuring our customers receive an individual tailored service.
This is an exciting new customer facing role and the ideal candidate will have a collaborative approach to their work, ensuring smooth communication with customers and with other departments to allow appropriate and efficient resolutions to be achieved. Embracing the fast-paced environment of the venue, approaching all tasks with adaptability and accuracy. As an ambassador for the venue and our shows, you will be expected to always present a professional appearance and be able to convey your passion and enthusiasm for the venue and incoming productions whether in person, in writing, or over the telephone to key contacts and customers.
Interested? Please click on the link to view our full Job Description!
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Salary: £13.11 per hourClosing Date: 2025-08-05
Ticketing Supervisor - Fixed Term, 153A High Street employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Supervisor - Fixed Term, 153A High Street
✨Tip Number 1
Familiarise yourself with the Audience View ticketing system, as this is crucial for the role. If you can demonstrate your knowledge or experience with similar systems during your interactions, it will show that you're ready to hit the ground running.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will help you stand out as someone who can maintain a calm and professional demeanour under pressure.
✨Tip Number 3
Research the venue's history and its significance in the live entertainment industry. Being able to discuss this knowledge during your conversations will demonstrate your passion for the role and the venue itself.
✨Tip Number 4
Network with current or former employees of ATG Entertainment if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Ticketing Supervisor - Fixed Term, 153A High Street
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Ticketing Supervisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live entertainment and customer service. Mention specific experiences where you successfully resolved ticketing issues or led a team, demonstrating your suitability for the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles in ticketing, customer service, or supervisory positions. Use quantifiable achievements to illustrate your impact, such as improving customer satisfaction scores or streamlining booking processes.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Ticketing Supervisor role.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Live Entertainment
Make sure to express your enthusiasm for the live entertainment industry during the interview. Share any personal experiences or favourite performances that highlight your passion, as this role is all about creating unforgettable experiences for audiences.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Since this position involves resolving ticketing issues and ensuring customer satisfaction, showcasing your ability to handle challenging situations with grace will be crucial.
✨Familiarise Yourself with Audience View
If you have experience with ticketing systems, especially Audience View, mention it during the interview. If not, do some research on how ticketing systems work and be ready to discuss how you would quickly adapt to using new software.
✨Highlight Team Collaboration Experience
This role requires working closely with various teams. Be prepared to discuss instances where you've successfully collaborated with others to achieve a common goal, demonstrating your ability to communicate effectively and work in a fast-paced environment.
