At a Glance
- Tasks: Provide top-notch customer service via calls and emails in a fun, fast-paced environment.
- Company: Join ATG Entertainment, a vibrant company that values teamwork and creativity.
- Benefits: Earn £12.82 per hour with flexible shifts and opportunities for overtime.
- Other info: Diverse and inclusive workplace with training and growth opportunities.
- Why this job: Be the friendly face of our brand and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 26700 - 26700 £ per year.
Customer Contact Centre Advisor (Part Time) - 2 x Permanent Positions - Part Time - 20 hours at £12.82 per hour.
Positions will be working over a 7-day, 6-week rotational shift pattern with a mixture of rota days off and weekend working. The hours of operation are between 8.45am - 8pm Mon to Sat, and 10.45am - 8.00pm Sun, with shifts set a week in advance. Overtime is offered as and when required.
As part of our Customer Contact Centre Team, you will offer the highest standards of customer service and care. This role is both fun and challenging, taking responsibility for a range of tasks as part of a friendly, passionate, and ambitious team.
Reporting to the Contact Centre Team Leader, this role is office-based at The Yard, Gill Bridge Avenue, Sunderland.
You will ideally have:
- Great teamwork skills
- Great written communication skills as all customer contact will be via email and verbally via calls
- A passion for delivering great Customer Service
Key responsibilities include:
- Handling all inbound and outbound customer calls to provide excellent customer service
- Selling tickets for ATG Entertainments venues, productions, events, education activities, and loyalty schemes
- Upselling the ATG+ Scheme and various retail packages
- Handling customer email queries and complaints accurately
- Ensuring all enquiries and complaints are answered within the agreed timeframe
- Keeping up to date knowledge of productions, events, and retail packages
- Attending departmental/team meetings and training courses as required
- Administering all payment transactions accurately
- Collecting patron data in accordance with company guidelines
- Adhering to ATG Entertainments Risk policies
- Identifying service problems and recommending solutions
Your skills, qualities, and experience:
- Experience working in a call centre
- Experience with Microsoft Office
- Effective communication skills
- Ability to relate well to others
- A great work ethic and care about quality
About Us - Our values:
- THRIVE doing what we love (with passion and dynamism)
- CONNECT through every act (with collaboration and kindness)
- DARE to do different (with curiosity and courage)
- PERFORM at our best (with customer focus and ownership)
Our Corporate Social Responsibility pillars include:
- Inclusion: Creating and upholding a positive, inclusive culture
- Sustainability: Reducing our environmental impact
- Next Generations: Encouraging the next generation in live entertainment
We are a Disability Confident Committed Employer, offering support to individuals with disabilities and long-term health conditions.
Salary: £12.82
Closing Date:
Part Time Customer Contact Centre Advisor, 1st Floor, The Yard in Sunderland employer: Ambassador Theatre Group
ATG Entertainment is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to thrive. With a focus on personal development and a commitment to corporate social responsibility, employees enjoy opportunities for growth while contributing to a dynamic environment in Sunderland's lively entertainment sector. Join us to be part of a passionate team dedicated to delivering outstanding customer service and making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Contact Centre Advisor, 1st Floor, The Yard in Sunderland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ATG Entertainment. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and emails during the actual job. Plus, it’s a great way to showcase your communication skills!
✨Tip Number 3
Be ready to share your experiences! Think about times when you've provided excellent customer service or resolved a tricky situation. These stories will help you stand out and demonstrate your passion for delivering great service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Part Time Customer Contact Centre Advisor, 1st Floor, The Yard in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be handling customer queries mainly through email and calls, make sure your written application reflects your communication prowess. Use clear, concise language and a friendly tone to demonstrate how you can connect with customers.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to highlight relevant experiences. We want to see how your skills align with our values and the role's requirements, so don’t hold back on showcasing your customer service experience!
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your passion for customer service and any unique experiences that make you a great fit for our team. Remember, we’re looking for someone who can bring a bit of fun to the role!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our exciting team!
How to prepare for a job interview at Ambassador Theatre Group
✨Know the Company Inside Out
Before your interview, take some time to research ATG Entertainment. Familiarise yourself with their values, recent events, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled customer queries or complaints in the past. Remember, it's all about demonstrating your ability to connect with customers both verbally and in writing.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve handling a mock customer call or email. Approach these scenarios with confidence and remember to showcase your problem-solving skills and customer-centric attitude.
✨Highlight Your Teamwork Experience
The job requires great teamwork skills, so be prepared to discuss your experiences working in a team environment. Share specific examples where you collaborated with others to achieve a common goal, as this will demonstrate that you can thrive in their dynamic setting.
