SIA Door Supervisor, The Green in Richmond

Working as part of the Customer Experience team, you will report directly to the Duty Manager on performance. Your role is to assist the Duty Manager in ensuring a safe working environment for all team members and customers to the venue. The security team member will play a key role in welcoming customers, conducting bag searches, assisting with entry checks, helping to protect our audience, colleagues and buildings, whilst delivering the highest standards of customer service. You will be working at Richmond Theatre, a beautiful, 126-year-old venue, which hosts a variety of performances throughout the year, including plays, musicals, dance, opera, talks, and the annual pantomime. Please note, your role may involve working with children or vulnerable people.

Key responsibilities:

• Ensuring customers and visitors are directed to the appropriate area of the building and to be the warm, engaging, and friendly welcome to the venue.
• Conducting bag searches and entry checks of patrons entering the venues.
• Assist the Duty Manager in opening the building to the public.
• Ensure the fire exits are operational and well maintained.
• Maintain the safety of the building by performing internal and external building checks regularly whilst on shift.
• Checking stairs, handrails, toilets, fire exits, foyer entrance etc.
• Competent and up to date with our fire policy and fire risk assessments to play a pivotal role in our evacuation procedure.
• Assist with emergency situations, such as first aid and security incidents.
• Take the lead on Audience interventions where needed.
• Having a working knowledge of the venue, including utilities and services.
• Undertake any other tasks as required of you by the Duty Manager.
• Maintain a visible profile during incoming, interval and outgoing.
• Adhere to all health and safety procedures to minimise risk of injury and accidents.
• Attend staff meetings as required.
• Attend training courses as required for the role, and to successfully achieve accreditation where necessary.
• Complete any other delegated task which may assist the company in delivering a high level of customer experience.

Your skills, qualities, and experience:

Essential:

• SIA Licence
• Ability and confidence in dealing with members of the public, treating differing views with discretion and diplomacy.
• Excellent verbal and communication skills.
• Creative problem solver and confident decision maker.
• Experience of working in a fast-paced environment.
• Proactive and flexible attitude, particularly in approach to working hours.
• Ability to effectively prioritise.
• Enthusiasm for/interest in the theatre and the work of ATG entertainment, and ability to engage with all staff positively and proactively at all levels.

Desirable:

• Door Steward Experience
• First Aid qualification (we will provide accredited training where required)

About Us - Our values:

• THRIVE: doing what we love (with passion and dynamism)
• CONNECT: through every act (with collaboration and kindness)
• DARE: to do different (with curiosity and courage)
• PERFORM: at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture:

You will help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone:

Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you would like to discuss accessibility prior to applying, please email for a confidential discussion.

Salary: £13.35 per hour