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- Tasks: Lead a team to deliver top-notch customer service and manage ticketing processes.
- Company: Join the vibrant Palace Theatre & Opera House in Manchester.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for growth.
- Other info: Work in a lively atmosphere with shows and events happening regularly.
- Why this job: Be part of the magic in live entertainment and make every audience experience unforgettable.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
This role is based between Manchester Palace Theatre & Opera House where you’ll report to the Ticketing & Sales Manager and be responsible for a small team of Customer Service hosts in the absence of the Ticketing & Sales Manager.
The deputy will provide the right environment for Customer Service Hosts to be correctly trained, developed and motivated to ensure that the audience receive the best service possible, whether the Deputy and Manager are on site at the time. You’ll ensure that specific ticketing processes are adhered to so that the budget targets are met and will need to deputise for the Ticketing & Sales Manager as and when needed.
The box office opens to counter customers 90 minutes prior to each show and whilst most of our sales are carried out either online or via the ATG Contact Centre, you will be expected to work a portion of your hours covering this counter time. In the absence of yourself or the Ticket & Sales Manager, this counter time will be resourced by a pool of casual Customer Service Hosts and you will have the responsibility for the training, line management and performance of these staff members, in line with their job description.
In this role it is essential to be pleasant and collaborative in your approach to work, liaising and communicating effectively with the wide range of customers, clients and colleagues you will come across each day. This role does include weekend, evenings and
Deputy Ticketing & Sales Manager, Palace Theatre & Opera House Manchester c/o Palace Theatre, 97 Oxford Street employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Ticketing & Sales Manager, Palace Theatre & Opera House Manchester c/o Palace Theatre, 97 Oxford Street
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions. We recommend doing mock interviews with friends or family to build your confidence. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Deputy Ticketing & Sales Manager, Palace Theatre & Opera House Manchester c/o Palace Theatre, 97 Oxford Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Ticketing & Sales Manager role. Highlight any previous experience in customer service or team management, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about theatre and ticketing. Share specific examples of how you've motivated teams or improved customer service in the past.
Show Your Personality: We love a bit of personality! Don’t be afraid to let your enthusiasm for the role come through in your application. A friendly tone can make a big difference and help us see how you’d fit into our collaborative environment.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Ambassador Theatre Group
✨Know Your Stuff
Make sure you’re familiar with the Palace Theatre & Opera House and its ticketing processes. Research their shows, customer service philosophy, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Deputy Ticketing & Sales Manager, you'll be leading a team. Prepare examples of how you've successfully trained or motivated a team in the past. Think about specific situations where you’ve had to step up and take charge, especially in customer service settings.
✨Practice Your People Skills
This role requires excellent communication and collaboration. Be ready to discuss how you handle difficult customers or resolve conflicts. Role-playing common scenarios can help you articulate your approach during the interview.
✨Be Ready for Flexibility
Since the job involves working evenings and weekends, be prepared to discuss your availability. Highlight your adaptability and willingness to cover shifts or support your team when needed. This shows that you’re committed to the role and the theatre's success.