At a Glance
- Tasks: Support finance applications and ensure smooth operations in a dynamic environment.
- Company: Join ATG Entertainment, a leader in live entertainment with a vibrant culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal development.
- Other info: Embrace a culture of inclusion and sustainability while growing your career.
- Why this job: Be part of a creative industry and make a real impact on financial operations.
- Qualifications: Experience with Dynamics 365 Finance & Operations and strong communication skills.
The predicted salary is between 50000 - 50000 £ per year.
You will report to the Applications Platforms Manager and work closely with business stakeholders groups, and software platform vendors to support the suite of platform. You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy.
Providing comprehensive IT support for the functional modules within Microsoft Dynamics 365 Finance and Operations (F&O), along with independent software vendor (ISV) add-on components, system customisations, and integrations. In addition, you will provide IT support for IBM Cloud Planning Analytics platform, providing technology support for Group Financial Consolidation & Reporting capabilities. Your role will ensure smooth operation and resolving any issues that arise.
Experience in ITIL / industry standard ITSM practices (Service Design, Service Transition, Service Operation, Continual Service Improvement) are an advantage. In the absence of these, your personal development & training will focus on these skills & processes. Experience of using ITSM tooling would be an advantage (e.g. ServiceNow, HaloITSM, ZenDesk etc). You must be a self-starter, open to working in a fast-paced and dynamic environment. We are searching for a good communicator at all employee levels, mindful of different communication styles for different audiences. Specific experience in live entertainment or sports industry ticketing, and a passion for the arts & creative industries would be an advantage in your application. This hybrid role requires two days per week at ATG Entertainments Woking Head Office.
Key responsibilities
- Provide Technical Support: First and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders.
- Collaborate with Support Partners: Triage incidents and coordinate with support partners for D365 ISVs, IBM Controller and Planning Analytics.
- Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics.
- Environment Management: Experience of operating Lifecycle Services (LCS) for D365 F&O essential. Responsibilities include database refreshes & Environment configuration.
- User Assistance: Assist end-users with system navigation, functionality, and best practices.
- System Monitoring: Monitor the performance of modules and proactively address potential issues.
- Operations: Operate ongoing processes, including monitoring data input quality, running month-end system interfaces, and conducting month and year-end system closure processes. Manage integrations / ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services.
- Incident Management: Log, track, and manage incidents using an ITSM tool, ensuring timely resolution.
- System Maintenance & Change Management: Testing & implementation of system updates, patches, and upgrades, ensuring minimal disruption to operations. Undertake key periodic system upgrades and development with third parties, designing system testing, and supporting UAT on new and upgraded functionality utilizing Azure DevOps and LCS for D365 F&O.
- Monitoring: Use LCS and Azure Monitor for performance and uptime tracking. Monitor batch jobs and troubleshoot failures.
- Data management: Manage data entities, import/export projects, and recurring data jobs. Perform setup, configuration, maintenance, and development requests for finance systems.
- Identify opportunities for process automation and develop solutions using technologies such as MS CoPilot, Logic Apps, Power Platform and Azure Integration Services.
- Review any changes that come in, adhere to the IT change process, and submit to the IT Front Door and / or design authority and relevant approval boards. Work with the business and project roll-out team to implement the change when applicable.
- Documentation: Create and maintain detailed documentation of issues, resolutions, and processes in a team Knowledgebase.
- Training: Conduct training sessions for users to enhance their understanding and usage of D365 F&O modules.
- Collaboration: Work closely with other IT colleagues & business departments to ensure seamless integration and operation of Finance applications.
- Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.
- Continuous Improvement: Drive continuous improvement and maintain industry best practices in processes.
- Cross-Functional Teamwork: Work within a cross-functional team, understanding the impact of processes and the flow to the next process.
- User Support: Work with End/Key User Product Owner, SME, and Finance business partners to support during go-live and business as usual.
- Stay Updated: Stay up to date with new process and/or functional requirements.
- User Engagement: Engage with the business, develop close relationships with key users, and ensure they have a proficient level of system knowledge and can provide appropriate input and feedback when necessary.
- Post-Deployment Support: Support the business after deployments and during hypercare/rollouts.
Essential Qualifications / Experience
- A proven track record and excellent pre-existing knowledge of Dynamics365 Finance & Operations gained through a previous D365 support role.
- Experience of third-party Finance solutions and integrations.
- Strong understanding of ERP systems, business and accounting processes gained through previous D365 F&O Support roles.
- Excellent problem-solving, communication, presentation, and interpersonal skills.
- Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organisational structure.
- Maintains awareness of new and emerging technologies and the potential Infrastructure service offerings and products provided by Group IT.
- Possess strong written and verbal communication skills.
- Excellent team working skills.
- An analytical approach to identifying issues and solutions.
- Experience of working with third party service providers.
- Ability to work effectively with all levels of end users and IT personnel.
- Strong work ethic geared towards exemplary customer service.
- Proactive, organised, and able to prioritise tasks.
Desirable Qualifications / Experience
- Proven experience in IT support for IBM TM1 / Cloud Planning Analytics platform.
- Database administration experience and / or finance reporting design or data engineering experience.
- Technical domain experience across Finance applications & cloud technology platform.
- Experience in support of Azure Logic Apps.
- Experience in support of MS Power Platform and/or PowerBI reporting.
If you can demonstrate the essential criteria, and many of the desirable skill, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.
About Us - Our Values
ATG Entertainments values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
- THRIVE: doing what we love (with passion and dynamism)
- CONNECT: through every act (with collaboration and kindness)
- DARE: to do different (with curiosity and courage)
- PERFORM: at our best (with customer focus and ownership)
Our Corporate Social Responsibility pillars
Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:
- Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
- Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
- Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.
Our culture
You will help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you would like to discuss accessibility prior to applying, please email for a confidential discussion.
Salary: 50,000
Finance Applications System Admin, ATG Entertainment, Alexander House, Church Path in London employer: Ambassador Theatre Group
ATG Entertainment is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging employees to thrive in their roles while supporting their personal and professional growth. Located at the Woking Head Office, this hybrid position offers the unique advantage of engaging with the dynamic live entertainment industry, alongside comprehensive training opportunities in IT service management and finance applications. With a strong commitment to corporate social responsibility and a focus on diversity, equity, and inclusion, ATG Entertainment provides a meaningful and rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Finance Applications System Admin, ATG Entertainment, Alexander House, Church Path in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ambassador Theatre Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ambassador Theatre Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ambassador Theatre Group!
✨Direct Apply to Ambassador Theatre Group
Let's not forget to apply directly through the Ambassador Theatre Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Finance Applications System Admin, ATG Entertainment, Alexander House, Church Path in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ambassador Theatre Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ambassador Theatre Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ambassador Theatre Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
