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For Companies At a Glance
- Tasks: Join our team to create unforgettable experiences for theatre-goers at Savoy Theatre.
- Company: ATG Entertainment, a leader in live entertainment with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Embrace a diverse and inclusive workplace that values your unique contributions.
- Why this job: Be part of the magic behind Paddington the Musical and make a difference.
- Qualifications: Experience in customer service or hospitality is a plus, but passion is key!
The predicted salary is between 12 - 13 £ per hour.
You will work as part of a team of Customer Experience Team Members. You will report to the Customer Experience Manager, Supervisors and Duty Manager on shift.
This is a varied role which involves working in all areas of the front of house operation, which for the production of Paddington the Musical involves ushering, bar service, greeting arrivals, ticket checking and food service. Evening and weekend availability is essential for this role.
Please note, your role may involve working with children or vulnerable people.
Your skills, qualities, and experience
If you have most of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided. The essential criteria for a great member of our team is:
- You understand the impact of your role on the customer experience
- Experience in bar or food service environments
- You thrive in a busy and ever-changing environment
- You have a great work ethic and care about always delivering the highest possible standards
- You communicate effectively and are an outstanding team player
- You are proactive, decisive and get things done
- You think creatively
- You are driven by ambitious targets and ground-breaking concepts
About Us - Our values
ATG Entertainments values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
- THRIVE doing what we love (with passion and dynamism)
- CONNECT through every act (with collaboration and kindness)
- DARE to do different (with curiosity and courage)
- PERFORM at our best (with customer focus and ownership)
Our Culture
Youll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Corporate Social Responsibility pillars
Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:
- Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
- Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
- Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.
We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If youd like to discuss accessibility prior to applying, please email for a confidential discussion.
Salary: 12.85/13.10
Customer Experience Team Member, Savoy Theatre, Savoy Court, , The Strand in London employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member, Savoy Theatre, Savoy Court, , The Strand in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out ATG Entertainment's values and think about how you can embody them. Show us that you’re not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Since this role is all about enhancing the customer experience, brush up on your communication and problem-solving abilities. We want to see how you handle real-life scenarios.
✨Tip Number 3
Be flexible and adaptable! The theatre environment can be unpredictable, so share examples of how you've thrived in busy situations. We love to hear about your ability to think on your feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at the Savoy Theatre!
We think you need these skills to ace Customer Experience Team Member, Savoy Theatre, Savoy Court, , The Strand in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through! We want to see that you genuinely care about making every visitor's time at the theatre memorable.
Highlight Relevant Experience: If you've worked in bar or food service before, make sure to mention it! Even if your background is different, share any transferable skills that demonstrate your ability to thrive in a busy environment.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Show us how you connect with others and your creative approach to problem-solving!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Ambassador Theatre Group
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Experience Team Member role thoroughly. Familiarise yourself with the tasks involved, like ushering, bar service, and ticket checking. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing customer experience, be ready to share specific examples from your past experiences where you excelled in customer service. Highlight how you handled busy situations or resolved issues effectively, as this will resonate well with the interviewers.
✨Emphasise Teamwork and Flexibility
This job requires a great team player who can adapt to changing environments. Prepare to discuss times when you collaborated with others or took on different responsibilities. Showing that you thrive in a dynamic setting will align perfectly with what they’re looking for.
✨Align with Their Values
Familiarise yourself with ATG Entertainment's values, such as inclusion, sustainability, and creativity. During the interview, weave these values into your responses to demonstrate that you not only understand their culture but also embody it. This will set you apart as a candidate who truly fits their ethos.