At a Glance
- Tasks: Join our team to create unforgettable experiences for theatre-goers at the Playhouse Theatre.
- Company: Be part of ATG Entertainment, a leader in live entertainment with a vibrant culture.
- Benefits: Earn £14.27 per hour, gain valuable experience, and enjoy flexible working hours.
- Other info: Opportunities for growth and collaboration in a dynamic, inclusive environment.
- Why this job: Immerse yourself in the world of Cabaret and make a real impact on customer experiences.
- Qualifications: Experience in bar or food service is a plus; we value enthusiasm and teamwork.
The predicted salary is between 14 - 14 € per hour.
You will work as part of a team of Customer Experience Team Members. You will report to the Customer Experience Manager, Supervisors and Duty Manager on shift. This is a varied role which involves working in all areas of the front of house operation, which for the production of Cabaret involves ushering, bar service, greeting arrivals, ticket checking and food service. The role at The Playhouse theatre is unique due to the immersive nature of the production of Cabaret. From the moment our audience step inside the venue they will be in the world of the Kit Kat Club. It is the role of our team to help them navigate this journey.
Evening and weekend availability is essential for this role. Please note, your role may involve working with children or vulnerable people.
Your skills, qualities, and experience
- You understand the impact of your role on the customer experience
- Experience in bar or food service environments
- You thrive in a busy and ever-changing environment
- You have a great work ethic and care about always delivering the highest possible standards
- You communicate effectively and are an outstanding team player
- You are proactive, decisive and get things done
- You think creatively
- You are driven by ambitious targets and ground-breaking concepts
About Us - Our values
- THRIVE - doing what we love (with passion and dynamism)
- CONNECT - through every act (with collaboration and kindness)
- DARE - to do different (with curiosity and courage)
- PERFORM - at our best (with customer focus and ownership)
Our Culture
You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Corporate Social Responsibility pillars
- Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
- Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
- Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please email for a confidential discussion.
Salary: £14.27 per hour
Customer Experience Team Member, Playhouse Theatre, Northumberland Avenue in London employer: Ambassador Theatre Group
At ATG Entertainment, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on passion, collaboration, and creativity. As a Customer Experience Team Member at the Playhouse Theatre, you'll be part of an immersive experience that not only entertains but also fosters personal growth through training and diverse responsibilities. Our commitment to inclusion and sustainability ensures that every team member feels valued and empowered to contribute to a positive community both on and off the stage.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member, Playhouse Theatre, Northumberland Avenue in London
✨Tip Number 1
Get to know the Playhouse Theatre and its vibe! Familiarise yourself with the immersive experience of Cabaret. This will help you connect with the team and show your passion for the role during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers, being able to engage effectively is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your teamwork skills! Think of examples from past experiences where you worked well in a team. Highlighting your ability to collaborate will make you stand out as a great fit for the Customer Experience Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at ATG Entertainment. Don’t miss out!
We think you need these skills to ace Customer Experience Team Member, Playhouse Theatre, Northumberland Avenue in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being part of the immersive experience at the Playhouse Theatre and how you can contribute to making it unforgettable for our audience.
Tailor Your Experience:Make sure to highlight any relevant experience you have in bar or food service environments. We love seeing how your past roles can translate into this unique position, so don’t be shy about sharing those transferable skills!
Be Yourself:We value authenticity, so don’t hesitate to let your personality come through in your application. Share your creative ideas and how you think outside the box – we’re all about daring to do different!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for this exciting journey with us!
How to prepare for a job interview at Ambassador Theatre Group
✨Know the Show
Familiarise yourself with the production of Cabaret and its immersive experience. Understanding the storyline and the atmosphere will help you connect with the role and demonstrate your enthusiasm during the interview.
✨Showcase Your Customer Focus
Prepare examples from your past experiences that highlight your ability to enhance customer experiences. Whether it’s in bar service or food environments, be ready to discuss how you’ve gone above and beyond for customers.
✨Emphasise Teamwork
Since this role involves working closely with others, think of instances where you’ve successfully collaborated with a team. Highlight your communication skills and how you contribute to a positive team dynamic.
✨Be Ready for Flexibility
The job requires adaptability, so come prepared to discuss how you handle changing situations. Share examples of when you’ve had to think on your feet or take on new responsibilities in a busy environment.
