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- Tasks: Deliver exceptional customer service and create memorable experiences for theatre-goers.
- Company: Join ATG Entertainment, a leader in live entertainment with a vibrant culture.
- Benefits: Enjoy theatre tickets, discounts, mental wellbeing support, and a pension plan.
- Why this job: Be the friendly face of live entertainment and make every visit unforgettable.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Inclusive workplace committed to diversity and career growth opportunities.
The predicted salary is between 12 - 13 £ per hour.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Are you great with customers, but looking for something a little bit different? We are looking for customer-focused staff who would like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again. As part of our Customer Experience Team, you’ll make this happen.
The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
If you have the skills to achieve our goals and an affinity for our values, we’d like to hear from you. Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
We offer the following benefits for our Customer Experience Team Members:
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
Salary: £12.21/£12.45 depending on contract choice
Customer Experience Team Member, Phoenix Theatre, 110 Charing Cross Road in London employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member, Phoenix Theatre, 110 Charing Cross Road in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Phoenix Theatre and its offerings. This way, when you chat with customers, you can share your enthusiasm and knowledge about the shows and experiences they can enjoy.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family. Think about how you'd handle tricky situations or make someone's night extra special. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Network like a pro! Connect with people in the entertainment industry on social media or at events. You never know who might have insider tips or even recommend you for a role. Plus, it shows your passion for the field!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Customer Experience Team Member, Phoenix Theatre, 110 Charing Cross Road in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made customers feel special and valued in the past, so share those stories that showcase your skills!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your written application. Show us who you are and why you’re excited about joining our team at the Phoenix Theatre.
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention specific aspects of the role that excite you and how you can contribute to our goals.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Ambassador Theatre Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about times you've gone above and beyond for a customer, as this role is all about creating memorable experiences. Be ready to share specific examples that highlight your ability to connect with people.
✨Show Your Passion for Live Entertainment
Since this position is in the live entertainment industry, it’s crucial to express your enthusiasm for theatre and events. Research the Phoenix Theatre and its current shows, and be prepared to discuss what excites you about working there. This will show that you’re genuinely interested in the role.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during the interview to assess your customer interaction skills. Practice handling different customer scenarios, like dealing with complaints or upselling products. This will help you feel more confident and demonstrate your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, upcoming events, or how they measure success in the Customer Experience Team. This shows your interest in the role and helps you gauge if it's the right fit for you.