Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for theatre-goers.
- Company: Join the vibrant team at the iconic Lyceum Theatre, a leader in live entertainment.
- Benefits: Enjoy perks like theatre tickets, discounts, and mental wellbeing support.
- Why this job: Be part of an exciting environment where every day brings new challenges and fun.
- Qualifications: No prior experience needed; just bring your passion for customer service!
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 12 - 13 £ per hour.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
We offer the following benefits for our Customer Experience Team Members:
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
Customer Experience Team Member (Fixed Term), Lyceum Theatre, 21 Wellington Street in London employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member (Fixed Term), Lyceum Theatre, 21 Wellington Street in London
✨Tip Number 1
Get to know the company! Before your interview, dive into ATG Entertainment's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their exciting world.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for creating memorable experiences.
✨Tip Number 3
Dress the part! The Lyceum Theatre is all about creating a fantastic atmosphere, so make sure you look smart and approachable. First impressions matter, especially in a customer-facing role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to be part of our digital community at StudySmarter.
We think you need these skills to ace Customer Experience Team Member (Fixed Term), Lyceum Theatre, 21 Wellington Street in London
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let us know how much you love working with customers! Share any experiences where you've gone above and beyond to make someone's day better. We want to see that spark of enthusiasm!
Be Yourself: We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality shine through in your application. Whether it’s a fun anecdote or a unique perspective, we want to get to know the real you!
Tailor Your Application: Make sure to read the job description carefully and tailor your application to highlight the skills and experiences that match what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super straightforward!
How to prepare for a job interview at Ambassador Theatre Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about times you've gone above and beyond for a customer, as this role is all about creating memorable experiences. Be ready to share specific examples that highlight your ability to connect with people.
✨Show Your Passion for Live Entertainment
Since this position is in the live entertainment industry, it’s crucial to express your enthusiasm for theatre and events. Research the Lyceum Theatre's history and current shows, and be prepared to discuss what excites you about working in such a vibrant environment.
✨Demonstrate Team Spirit
This role involves working closely with a team, so be sure to highlight your collaborative skills. Share experiences where you’ve worked effectively in a group, and how you contributed to achieving a common goal. This will show that you’re a great fit for their friendly and ambitious team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team culture, what a typical day looks like, or how they measure success in this role. This not only shows your interest but also helps you determine if this is the right fit for you.