Box Office Sales Advisor, Harold Pinter Theatre, Panton St in London

You will report to the Sales & Ticketing Manager and work closely with the Deputy Sales & Ticketing Manager and wider venue team. This role is based at the Harold Pinter Theatre. The role is customer-facing, so friendly, confident customer service skills are a must. You will be able to pick up and maintain strong technical skills within the AudienceView ticketing system and will work and communicate both in-person and electronically with a high degree of accuracy and attention to detail.

Key responsibilities:

• Maximising sales for the show and upselling Lounge and packages where appropriate via counter sales in line with strategy and instruction given by the venue Box Office team.
• Managing the Box Office email inboxes effectively and efficiently, including but not limited to facilitating exchanges; house seat/company seat bookings; access bookings; trade and agency queries; group bookings and general queries.
• Troubleshooting patron issues by email and in-person regarding bookings, e-tickets and similar.
• Maintaining harmonious working relations with producers, their agents and internal customers.
• Providing accurate sales and marketing reports on request. Circulating performance returns to all authorised parties.
• Co-operating with other Box Office team members to share tasks and duties for Box Office day-to-day running.
• Adhering to ATG Entertainment policies including but not limited to GDPR and privacy, security and working etiquette.
• Working productively under reasonable levels of pressure, being able to prioritise competing tasks.
• Assisting FOH operations by providing timely and accurate reporting of package sales, access bookings and house figures.
• Assisting in Front of House operations during incoming including but not limited to locating patron bookings; reprinting tickets; scanning tickets.
• Maintaining ATG Entertainment standards of customer care and upholding ATG Entertainment's core values.

Your skills, qualities, and experience:

If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.

Essential:

• Attention to detail.
• Excellent communication skills.
• Proficient in Microsoft Word/Excel and Outlook.
• The ability to act on your own initiative.
• A confident sales demeanour.

Desirable:

• Knowledge of the Audience View ticketing system.
• Prior experience in Box Office.
• Fast learner.
• Team player.
• Passion for theatre and live entertainment.

About Us - Our values:

ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE: doing what we love (with passion and dynamism).
• CONNECT: through every act (with collaboration and kindness).
• DARE: to do different (with curiosity and courage).
• PERFORM: at our best (with customer focus and ownership).

Our Corporate Social Responsibility pillars:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture:

You will help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and taking care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone:

Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG Entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you would like to discuss accessibility prior to applying, please email for a confidential discussion.

Salary: £18.01 per hour