Stage Door Receptionist, Liverpool Empire, Lime Street

As a Stage Door Receptionist, you will be a key member of the Back of House team, reporting to the Stage Door Supervisor. This is a casual role, with shifts assigned based on the needs of the business, varying between morning, afternoon, or evenings, as and when required, to support productions and events. Stage Door provides the primary security presence for the theatre which involves monitoring CCTV, confident radio communication, and preventing unauthorised persons from entering the venue. Stage Door is also the first point of contact for all visitors. This means ensuring that your interaction with visiting companies and contractors is always efficient and professional. Alongside this, Stage Door Receptionists will also be the main source of communication between multiple departments within the venue, making sure that all messages and information are passed on in an accurate and timely manner. Amongst various other tasks, some of your daily jobs may include operating the fire panel, taking calls, accepting deliveries, and the opening and closing of the venue. Please note, this role may involve working with children or vulnerable people.

Key responsibilities

• Provide a warm welcome and efficient reception to all visitors, crews and companies who attend the venue.
• Maintain the security of the building by issuing relevant passes and keeping an accurate record of all visiting company, contractors and staff that enter the building.
• Monitor all security aspects of Stage Door, including allocation of keys, operation of the fire panel, monitoring CCTV and the use of all fire exits.
• Use of site radios and public address system to maintain effective communication.
• Make sure all visitors are provided with the necessary safety information when arriving on site.
• Keep the daily information board at Stage Door up to date.
• Ensure all visitors are correctly signed in and collected by a member of staff or are directed clearly to their relevant place of work or dressing room.
• Process telephone calls in a polite and professional manner, including passing on accurate messages or transferring the call if appropriate.
• Ensure all parcels and deliveries are received and distributed to the relevant department or visiting company.
• Record any accidents, near misses, incidents and alarm panel activations that happen on site on the appropriate systems.
• Keep internal and external areas of Stage Door clean and tidy and free of obstruction.
• Be responsible for opening and closing the venue at times appropriate to the needs of the business.
• Adhere to health and safety procedures to minimise the risk of injuries and accidents.
• Receive, log and store all lost property and contact customers to arrange collection of any lost items.
• Receive and respond to any producer or customer query as appropriate.
• Attend any appropriate training courses which may include First Aid or Fire Marshall training.

Your skills, qualities, and experience

We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.

Essential

• Excellent communication skills.
• Commitment to excellent customer service.
• Ability to work in a busy environment and work well under pressure.
• Reliable and punctual.
• Commitment to working safely.
• Good administrative/IT skills.
• Attention to detail, especially with processes and procedures.
• Ability to work flexible hours including evenings and weekends.
• Strong initiative and decisiveness when solving problems.

Desirable

• First Aid and Defib trained.
• Experience monitoring CCTV.
• Experience working in a Theatre/Arts environment.
• Experience of carrying out Emergency Evacuation Procedures.

About Us - Our values

ATG Entertainments values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

Youll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If youd like to discuss accessibility prior to applying, please email for a confidential discussion.

Salary: 12.71 p/h