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- Tasks: Assist customers at the Box Office and answer queries about shows and ticketing.
- Company: Join Sunderland Empire, the largest theatre in the Northeast, part of the top live-theatre company.
- Benefits: Enjoy flexible hours, a free ATG+ Membership for discounts, and opportunities for personal development.
- Why this job: Be part of a vibrant team in a dynamic environment, perfect for theatre lovers seeking work-life balance.
- Qualifications: No specific qualifications required; just a passion for customer service and theatre.
- Other info: Interviews on 29th August 2025; we celebrate diversity and inclusivity in our workplace.
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Do you have a passion for theatre and looking for the perfect opportunity to compliment your work-life balance? We are looking for customer-focused staff to cover shifts around 12pm-3pm and 5pm-8pm, working up to 10 hours per week at our Box Office.
If this would work well for your lifestyle, then we would welcome you to apply for this position.
The Sunderland Empire is the largest theatre between Leeds and Edinburgh and referred to as the West End of the Northeast; we are a dynamic, busy venue welcoming thousands of audience members through our door each year housing a mix of hit West End musicals,UK tours, comedians, one-night showsand local performances. We are part of the Ambassador Theatre Group, an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we have grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.
As a Customer Service Host,you will help us achieve this by offeringcustomer support from our Box Office up to90 minutes before each show begins. You will answer queriesabout various productions, the theatre, local vicinity, resolve ticket inquiries, as well as sales of the additional products and services that enhance our audiences\’ visit to the theatre.
Full of variety, this role is both fun and challenging. You will take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, in our unique theatre with an ever-changing programme.There are also great opportunities for development within the role, as well as cross department working being an option too. Along with being voted ‘A great place to work’ and an accreditation for better health at work, we offer a free ATG+ Membership giving discounts on tickets too.
Interviews will be held on 29th August 2025.
Weare proud to be an equal opportunity employerand strive to provide a stage for everyone.Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
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Customer Service Host employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Host
✨Tip Number 1
Familiarise yourself with the Sunderland Empire and its current productions. Knowing the shows and events happening at the theatre will not only help you answer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Engage with the theatre community on social media platforms. Follow the Sunderland Empire and related pages to stay updated on events, promotions, and audience feedback. This will give you insights into customer preferences and enhance your ability to provide excellent service.
✨Tip Number 3
Prepare to showcase your customer service skills through role-play scenarios. Think about how you would handle various customer inquiries or complaints, especially in a fast-paced environment like a theatre. This preparation can set you apart during the interview process.
✨Tip Number 4
Network with current or former employees of the Sunderland Empire or similar venues. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the Customer Service Host position.
We think you need these skills to ace Customer Service Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Host position. Tailor your application to highlight relevant experience in customer service and any passion for theatre.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for theatre and customer service. Share specific examples of how your skills and experiences align with the role, and why you want to work at The Sunderland Empire.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or similar environments. Mention any experience you have in the theatre industry or related fields, as this will make your application stand out.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Theatre
Make sure to express your enthusiasm for theatre during the interview. Share any personal experiences or favourite shows that highlight your love for the arts, as this role is all about connecting with audiences who share that passion.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this will show your suitability for the Customer Service Host role.
✨Familiarise Yourself with the Venue
Research Sunderland Empire and its upcoming productions. Being knowledgeable about the venue and its offerings will impress the interviewers and demonstrate your commitment to the role and the company.
✨Highlight Flexibility and Teamwork
Since the role involves working varied shifts, emphasise your flexibility and willingness to adapt. Also, mention any previous experiences working in a team, as collaboration is key in a busy theatre environment.