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- Tasks: Join our team to deliver unforgettable customer experiences at live events.
- Company: ATG Entertainment is a leading name in the live entertainment industry, hosting diverse performances.
- Benefits: Enjoy perks like theatre tickets, staff discounts, and mental wellbeing support.
- Why this job: Be part of a vibrant team creating memorable moments for audiences in a historic venue.
- Qualifications: No prior experience needed; just bring your passion for customer service and enthusiasm.
- Other info: Must be 18+; we welcome applicants from all backgrounds and abilities.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again! As part of our Customer Experience Team you’ll make this happen.
The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
Affectionately referred to as the ‘West End of the North East,’ Sunderland Empire has been a beacon of entertainment throughout its 117-year history. Our beautiful Grade 2 listed theatre attracts a dedicated audience from across the region, drawing in over 300,000 visitors annually to a variety of productions, including West End musicals, one-night concerts, comedy, ballet, opera and more. With a capacity of 2000, Sunderland Empire is the largest seated theatre between Edinburgh and Manchester.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
We offer the following benefits for our Customer Experience Team Members:
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk.
Salary: £11.44/11.72 per hour (To be revised 1st Apr)
Closing Date: 2025-04-06
Customer Experience Team Member, Sunderland Empire, High Street West employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member, Sunderland Empire, High Street West
✨Tip Number 1
Familiarise yourself with the Sunderland Empire and its history. Understanding the venue's significance and the types of performances it hosts will help you connect with potential customers and enhance their experience.
✨Tip Number 2
Showcase your customer service skills by engaging in local events or volunteering in community activities. This not only builds your experience but also demonstrates your commitment to providing excellent service, which is crucial for this role.
✨Tip Number 3
Network with people in the entertainment industry, whether through social media or local events. Building connections can provide insights into the role and may even lead to recommendations when applying.
✨Tip Number 4
Prepare to discuss how you can contribute to creating memorable experiences for customers. Think of examples from your past where you've gone above and beyond in customer service, as this will resonate well during any interviews.
We think you need these skills to ace Customer Experience Team Member, Sunderland Empire, High Street West
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Experience Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and the live entertainment industry. Share specific examples of how you've provided excellent customer experiences in the past.
Highlight Relevant Skills: Emphasise skills that are particularly relevant to this role, such as communication, teamwork, and sales abilities. Mention any experience you have in fast-paced environments or working with diverse groups of people.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable experiences.
✨Familiarise Yourself with the Venue
Do a bit of research on Sunderland Empire and its history. Knowing about the venue's significance and the types of events it hosts will show your genuine interest and help you connect better during the interview.
✨Demonstrate Team Spirit
This role involves working closely with a team, so be prepared to discuss your experience in collaborative environments. Highlight instances where you've successfully worked as part of a team to achieve a common goal.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific customer situations. Think of scenarios where you had to deal with difficult customers or unexpected challenges, and be ready to explain your approach and the outcome.
