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- Tasks: Join our team to deliver unforgettable customer experiences at live events.
- Company: ATG Entertainment is a leading name in the live entertainment industry, hosting iconic shows.
- Benefits: Enjoy perks like theatre tickets, discounts, and mental wellbeing support.
- Why this job: Be part of a vibrant team creating memorable moments for audiences in a dynamic environment.
- Qualifications: No prior experience needed; just bring your passion for customer service and a friendly attitude.
- Other info: Must be 18+; we welcome diverse applicants and support inclusivity.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff who’d like to work in our exciting, fast-paced and interesting company. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again! As part of our Customer Experience Team you’ll make this happen.
The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
We offer the following benefits for our Customer Experience Team Members:
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG Theatre Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk.
Salary: £12.21 or £12.45 depending on contract choice
Closing Date: 2025-04-10
Customer Experience Team Member, Lyceum Theatre, 21 Wellington Street employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member, Lyceum Theatre, 21 Wellington Street
✨Tip Number 1
Familiarise yourself with the Lyceum Theatre and its history. Understanding the venue's significance and its past performances can help you connect with customers and enhance their experience.
✨Tip Number 2
Show your enthusiasm for live entertainment during any interactions. Whether it's in an interview or networking, expressing genuine excitement about theatre and events can set you apart as a passionate candidate.
✨Tip Number 3
Highlight any previous customer service experience, even if it's not in the entertainment sector. Emphasising your ability to create memorable experiences for customers will resonate well with the hiring team.
✨Tip Number 4
Engage with the theatre's social media platforms. By following and interacting with their posts, you can gain insights into their current events and promotions, which can be useful in conversations during the application process.
We think you need these skills to ace Customer Experience Team Member, Lyceum Theatre, 21 Wellington Street
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Experience Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions, resolved issues, or contributed to a positive customer experience.
Express Your Passion for Live Entertainment: Convey your enthusiasm for the live entertainment industry in your application. Mention any relevant experiences or interests that demonstrate your passion for theatre and events, which will resonate with the company's values.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable experiences.
✨Familiarise Yourself with the Venue
Do a bit of research on the Lyceum Theatre and its history. Knowing about the venue's significance and the types of shows it hosts can help you connect better during the interview and show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of scenarios where you had to deal with difficult customers or unexpected challenges, and be ready to discuss how you resolved them.
✨Highlight Teamwork Skills
Since you'll be part of a friendly and ambitious team, emphasise your ability to work well with others. Share experiences where you collaborated effectively with colleagues to achieve a common goal, especially in a fast-paced environment.
