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- Tasks: Join our team to deliver unforgettable customer experiences at live events.
- Company: ATG Entertainment is a leader in the live entertainment industry, hosting diverse performances.
- Benefits: Enjoy perks like theatre tickets, discounts, and mental wellbeing support.
- Why this job: Be part of a passionate team creating memorable moments for audiences in a vibrant venue.
- Qualifications: No prior experience needed; just bring your enthusiasm and customer service skills!
- Other info: Must be 18+; we value diversity and encourage applications from all backgrounds.
Customer Experience Team Member
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
Further information on the role and the skills you’ll need can be found in our full job description and in our website article:
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
The Grand Opera House is the largest theatre in York at just under 1,000 seats. The Theatre was re-launched in October 2022 following significant investment in its bars, dressing rooms and seating. We host a varied programme from west-end touring musicals and plays to popular comedians and one night music gigs.
We pride ourselves on delivering a gold-standard welcome to everyone that comes through our doors, whether that be audiences or Visiting Companies.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
We offer the following benefits for our Customer Experience Team Members :
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card
- Staff Discounts
- Pension
- Access to ToothFairy – Dental access and guidance from home
Interested? Please click on the link to view our full Job Description.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email where you can find our contact details to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Salary: £12.21/£12.50 depending on contractClosing Date: 2025-08-10
Customer Experience Team Member, Grand Opera House, 4 Cumberland Street employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member, Grand Opera House, 4 Cumberland Street
✨Tip Number 1
Familiarise yourself with the Grand Opera House and its offerings. Understanding the venue's history, the types of shows they host, and their customer demographics will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you went above and beyond for a customer or handled a challenging situation, as these stories can highlight your suitability for the Customer Experience Team.
✨Tip Number 3
Network with current or former employees of ATG Entertainment if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the interview process.
✨Tip Number 4
Demonstrate your passion for live entertainment during your interactions with the hiring team. Whether it's discussing your favourite shows or expressing enthusiasm for the theatre industry, showing that you share their passion can set you apart from other candidates.
We think you need these skills to ace Customer Experience Team Member, Grand Opera House, 4 Cumberland Street
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what ATG Entertainment is looking for in a Customer Experience Team Member. Highlight your customer service skills and any relevant experiences that align with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your ability to provide exceptional customer service and any experience you have in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live entertainment and your commitment to delivering memorable customer experiences. Mention specific examples of how you've excelled in customer service roles in the past.
Highlight Your Soft Skills: In your application, make sure to highlight soft skills such as communication, teamwork, and adaptability. These are crucial for a role that involves interacting with diverse audiences and working as part of a team.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Familiarise Yourself with the Venue
Before the interview, take some time to learn about the Grand Opera House and its offerings. Being knowledgeable about the venue and its events will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Team Spirit
As part of the Customer Experience Team, collaboration is key. Be prepared to discuss how you work well in a team environment and provide examples of how you've contributed to team success in previous roles.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Think of scenarios that may arise in a live entertainment setting and prepare your responses to demonstrate your problem-solving skills and ability to remain calm under pressure.