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- Tasks: Join our team to deliver unforgettable customer experiences at live events.
- Company: ATG Entertainment is a leading name in the live entertainment industry, hosting iconic shows.
- Benefits: Enjoy perks like theatre tickets, discounts, mental wellbeing support, and a pension plan.
- Why this job: Be part of a vibrant team creating memorable moments for audiences in a historic venue.
- Qualifications: No prior experience needed; just bring your passion for customer service and a friendly attitude.
- Other info: Must be 18+; we welcome diverse applicants and support inclusivity in the workplace.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff who’d like to work in our exciting, fast-paced and interesting company. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again! As part of our Customer Experience Team you’ll make this happen.
The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
We offer the following benefits for our Customer Experience Team Members:
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG Theatre Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk.
Salary: £12.21 / £12.45 per hour
Closing Date: 2025-06-07
Customer Experience Team Member, Apollo Victoria, 17 Wilton Road employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member, Apollo Victoria, 17 Wilton Road
✨Tip Number 1
Familiarise yourself with the Apollo Victoria Theatre and its history. Understanding the venue's significance in the live entertainment industry will help you connect with the team and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Engage with the company’s social media platforms. By following ATG Entertainment, you can stay updated on their events and initiatives, which will give you valuable talking points when networking or during interviews.
✨Tip Number 3
Showcase your customer service skills in real-time. If possible, volunteer or work in similar environments where you can gain experience interacting with customers, as this will prepare you for the fast-paced nature of the role.
✨Tip Number 4
Network with current or former employees of ATG Entertainment. They can provide insights into the company culture and expectations, which can be incredibly beneficial when preparing for your application and potential interviews.
We think you need these skills to ace Customer Experience Team Member, Apollo Victoria, 17 Wilton Road
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what ATG Entertainment is looking for in a Customer Experience Team Member. Pay attention to the skills and qualities they value, such as customer service and teamwork.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any customer service experience you have, even if it's from different sectors, and showcase your ability to work in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of ATG Entertainment that excite you, and explain how your background makes you a great fit for their team.
Showcase Your Personality: Since this role involves interacting with customers, let your personality shine through in your application. Use a friendly tone and express your passion for live entertainment and providing exceptional customer experiences.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable experiences.
✨Familiarise Yourself with the Venue
Do a bit of research on the Apollo Victoria Theatre and its history. Knowing about its past performances and current shows can help you connect with the interviewers and demonstrate your genuine interest in the venue.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of scenarios where you had to deal with difficult customers or unexpected challenges, and be ready to discuss how you resolved them.
✨Highlight Teamwork Skills
Since you'll be part of a friendly and ambitious team, emphasise your ability to work well with others. Share experiences where you collaborated effectively with colleagues to achieve a common goal, especially in a fast-paced environment.
