Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers and support them during events at the theatre.
- Company: Join the vibrant team at New Wimbledon Theatre, a hub of entertainment.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an exciting atmosphere while making a difference in customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and passion for customer service.
- Other info: Applicants must be 18 or over; we welcome diverse backgrounds.
Customer Experience Team Member
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
Working at the Kit Kat Club at the Playhouse Theatre is a unique and vibrant experience, immersed in the rich history and cultural significance of this iconic venue. The atmosphere is infused with the echoes of legendary performances, from George Bernard Shaw\’s debut to live concerts by iconic bands like Pink Floyd and The Beatles. The recent refurbishment in November 2021 adds a modern touch, creating a dynamic environment for the current production of Cabaret. The intimate setting with a seating capacity of 592 fosters a close connection between performers and the audience. Employees get to contribute to the ongoing legacy of the Playhouse Theatre, playing a role in maintaining its charm and ensuring a memorable experience for visitors. The blend of historical resonance and contemporary energy makes working at the Kit Kat Club a truly special and rewarding endeavour in the heart of London\’s West End.
We have a number of 32 hour contracts available at this time, working evening performances Monday-Saturday with matinee shows on both Wednesday and Saturday. Key to delivering the producer\’s vision of an immersive club experience, you\’ll serve and support our customers through bar and table service, welcoming and directing audiences and making proactive sales at various points throughout the club, all while playing your part in maintaining the world of Cabaret.
We offer the following benefits for our Customer Experience Team Members :
Customer Experience Team Member employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the New Wimbledon Theatre and its events. Knowing the venue's history, upcoming shows, and its role in the community will help you engage with customers and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Think about times when you went above and beyond for a customer, as this will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 3
Network with current or former employees of the theatre or similar venues. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
✨Tip Number 4
Demonstrate your passion for the entertainment industry, even if you lack direct experience. Share your favourite shows, artists, or events that inspire you, as this will show your genuine interest in contributing to the Customer Experience Team.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Experience Team Member position. Tailor your application to highlight how your experiences align with these requirements.
Show Enthusiasm: In your cover letter, express your passion for customer service and your excitement about working in a dynamic environment like the New Wimbledon Theatre. Use specific examples to demonstrate your enthusiasm.
Highlight Relevant Skills: Even if you don't have direct experience in the entertainment sector, focus on transferable skills such as communication, teamwork, and problem-solving. Provide examples from previous roles or experiences that showcase these abilities.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in customer-facing positions, so let your passion for providing excellent customer service shine through.
✨Demonstrate Your Communication Skills
As a Customer Experience Team Member, you'll be interacting with a variety of people. Prepare examples of how you've effectively communicated in past roles or situations, showcasing your ability to engage with customers and resolve issues.
✨Highlight Your Adaptability
This role is set in a fast-paced environment, so it's important to show that you can think on your feet. Share experiences where you've successfully adapted to changing circumstances or handled unexpected challenges.
✨Research the Venue and Events
Familiarise yourself with the New Wimbledon Theatre and its upcoming events. This knowledge will not only impress your interviewers but also demonstrate your genuine interest in the role and the venue's offerings.
