At a Glance
- Tasks: Join our Contact Centre Team to deliver top-notch customer service in a dynamic environment.
- Company: ATG Entertainment is a leader in the live entertainment industry, offering exciting experiences.
- Benefits: Enjoy perks like theatre tickets, staff discounts, and free eye tests.
- Other info: We promote inclusivity and support for all applicants, including those with disabilities.
- Why this job: This role offers variety, fun challenges, and a chance to be part of an ambitious team.
- Qualifications: Great teamwork and communication skills are essential; no prior experience in entertainment needed.
The predicted salary is between 25396 - 25396 € per year.
Contact Centre Advisors - 6 months Fixed Term positions (Full Time)
Full Time Positions - 40hrs per week £25,396.80 p.a
Positions will be working over a 7 day 6 weekly rotational shift pattern and there will be a mixture of rota days off and weekend working. The hours of operation are between 8.45am - 8pm Mon to Sun with shifts set a week in advance.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
As part of our Contact Centre Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, with an ever-changing programme of events.
Reporting to the Customer Service Team Leader, this role is office based in the Contact Centre at The Yard, Gill Bridge Avenue, Sunderland.
You will ideally have:
- Great teamwork skills!
- Great written communication skills as all customer contact will be via email and verbally via calls for this role.
- A passion for delivering great Customer Service.
To Note:
Further information on the role and the skills you’ll need can be found in our full job description. Please click on the link to view our full Job Description.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds.
We offer the following benefits for our Contact Centre Advisors :
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card membership, from three months’ service for the duration of your employment.
- Staff Discounts
- Pension
- Free eye tests for those using display screen equipment at work
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Training for these roles will take place w/c 18th August and 1st Sept 2025 subject to satisfactory references
Please note that the vacancy may be closed early if significant interest is received.
Salary: 25,396.80Closing Date: 2025-08-08Contact Centre Advisors, 1st Floor, The Yard employer: Ambassador Theatre Group
ATG Entertainment is an exceptional employer, offering a vibrant work culture where customer service excellence is at the heart of everything we do. Located in Sunderland, our Contact Centre Advisors enjoy a range of benefits including theatre tickets, staff discounts, and a commitment to employee wellbeing through our WeCare Support Services. With a focus on inclusivity and personal growth, we provide a dynamic environment that encourages teamwork and celebrates diversity, making it a rewarding place to build your career in the live entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisors, 1st Floor, The Yard
✨Tip Number 1
Familiarise yourself with the entertainment industry and ATG Entertainment specifically. Understanding their values and the type of events they host can help you connect better with the team during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with customers primarily through calls and emails, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities. Prepare examples of how you've successfully worked in a team environment, as this role heavily relies on collaboration with colleagues to deliver excellent customer service.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns. Since the role involves working weekends and varied hours, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Contact Centre Advisors, 1st Floor, The Yard
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Contact Centre Advisor position. Highlight key skills such as teamwork, written communication, and customer service in your application.
Tailor Your CV:Customise your CV to reflect your relevant experience and skills that align with the job. Emphasise any previous customer service roles or experiences that showcase your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you are interested in working for ATG Entertainment and how your skills can contribute to their customer service goals.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is crucial, especially since the role involves written correspondence with customers.
How to prepare for a job interview at Ambassador Theatre Group
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and resolve issues effectively.
✨Demonstrate Teamwork
This position requires great teamwork skills. Be ready to discuss experiences where you collaborated with others to achieve a common goal. Emphasise your ability to work well in a team environment and support your colleagues.
✨Communicate Clearly
As most communication will be via email and phone calls, practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully and respond thoughtfully to questions, showcasing your strong written and verbal communication skills.
✨Express Your Passion for Entertainment
Even if you don't have direct experience in the entertainment sector, show enthusiasm for the industry. Research ATG Entertainment and mention what excites you about working in a fast-paced, dynamic environment that revolves around live events.
