At a Glance
- Tasks: Join our Contact Centre Team to deliver top-notch customer service in a dynamic environment.
- Company: ATG Entertainment leads the live entertainment industry, offering exciting experiences for all.
- Benefits: Enjoy perks like theatre tickets, staff discounts, free eye tests, and a supportive work culture.
- Other info: Flexible shifts over a 7-day rotation; we welcome diverse applicants and support inclusivity.
- Why this job: This role is fun, challenging, and perfect for those who love engaging with customers.
- Qualifications: Great teamwork and communication skills are essential; no prior experience in entertainment needed.
The predicted salary is between 20316 - 28776 £ per year.
Contact Centre Advisors
Permanent Full Time Positions Available - 40hrs per week
Start dates available asap subject to satisfactory references
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
As part of our Contact Centre Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, with an ever-changing programme of events.
Reporting to the Customer Service Team Leader, this role is office based in the Contact Centre at The Yard, Gill Bridge Avenue, Sunderland.
You will ideally have:
- Great teamwork skills!
- Great written communication skills as all customer contact will be via email and verbally via calls for this role.
- A passion for delivering great Customer Service.
To Note:
These permanent positions will be working over a 7 day 6 weekly rotational shift pattern and there will be a mixture of rota days off and weekend working. The hours of operation are between 8.45am - 8pm Mon to Sun with shifts set a week in advance.
Further information on the role and the skills you’ll need can be found in our full job description. Please click on the link to view our full Job Description.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds.
We offer the following benefits for our Contact Centre Advisors :
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card membership, from three months’ service for the duration of your employment.
- Staff Discounts
- Pension
- Free eye tests for those using display screen equipment at work
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Please note that the vacancy may be closed early if significant interest is received.
Salary: £25,396Closing Date: 2025-06-16
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor, 1st Floor, The Yard
✨Tip Number 1
Familiarise yourself with the entertainment industry and ATG Entertainment specifically. Understanding their values and the type of events they host can help you connect better during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with customers via calls and emails, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Demonstrate your teamwork abilities by sharing examples from past experiences where you successfully collaborated with others. This is crucial as the role requires working within a friendly and ambitious team.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role involves a rotational shift schedule, showing that you're adaptable and willing to work weekends can make you a more attractive candidate.
We think you need these skills to ace Contact Centre Advisor, 1st Floor, The Yard
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Contact Centre Advisor. Highlight the skills mentioned, such as teamwork and written communication, in your application.
Tailor Your CV:Customise your CV to reflect your customer service experience and any relevant skills. Use specific examples that demonstrate your ability to work in a fast-paced environment and provide excellent customer care.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for the entertainment industry. Mention why you want to work for ATG Entertainment and how you align with their values.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially since the role involves written correspondence with customers.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and your passion for helping others.
✨Demonstrate Teamwork
This position requires great teamwork skills, so be ready to discuss your experiences working in a team environment. Share stories that showcase your ability to collaborate effectively and support your colleagues, especially in a fast-paced setting.
✨Communicate Clearly
As most communication will be via email and phone calls, practice articulating your thoughts clearly and concisely. During the interview, focus on your verbal communication skills and ensure you listen actively to the interviewer's questions.
✨Research the Company
Familiarise yourself with ATG Entertainment and its values before the interview. Understanding their mission and the entertainment industry will help you tailor your responses and demonstrate your genuine interest in the company and the role.
