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- Tasks: Deliver exceptional customer service and create memorable experiences for our guests.
- Company: Join ATG Entertainment, a leader in the live entertainment industry.
- Benefits: Enjoy theatre tickets, staff discounts, mental wellbeing support, and more.
- Why this job: Be the friendly face of live entertainment and make every visit unforgettable.
- Qualifications: No prior experience needed, just a passion for customer service and teamwork.
- Other info: Work in a vibrant environment with exciting events at Bristol's West End Theatre.
The predicted salary is between 13 - 16 £ per hour.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position and must be available to work weekends.
Based in the centre of Bristol and with one of the largest theatre stages in Britain, the Bristol Hippodrome has established itself on the touring circuit for many major productions, thus becoming known as Bristol’s West End Theatre. We originally opened on 16 December 1912 and can seat 1951 guests over 3 levels. We play host to large scale touring musicals, plays, opera, ballet and pantomime, as well as children’s shows and established comedians and music artists. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.
It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
We offer the following benefits for our Customer Experience Team Members:
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
Customer Experience Team Member in Bristol employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member in Bristol
✨Tip Number 1
Get to know the company! Before your interview, dive into ATG Entertainment's values and mission. Show us that you’re not just another candidate but someone who genuinely cares about creating unforgettable experiences for customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories during your interview, so be ready to share how you can bring that same energy to our team.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, which will help you stand out when you apply through our website.
✨Tip Number 4
Be enthusiastic! When you come in for your interview, let your passion for live entertainment shine through. We’re looking for team members who are excited about making every customer’s visit memorable, so don’t hold back!
We think you need these skills to ace Customer Experience Team Member in Bristol
Some tips for your application 🫡
Show Your Customer Passion: When you're writing your application, let us know how much you love working with customers! Share any experiences where you've gone above and beyond to make someone's day better. We want to see that spark!
Be Yourself: We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality shine through in your application. Whether it’s a fun anecdote or a unique perspective, we want to get to know the real you!
Tailor Your Application: Make sure to read the job description carefully and tailor your application to highlight the skills and experiences that match what we're looking for. Show us why you’d be a perfect fit for our Customer Experience Team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Ambassador Theatre Group
✨Know the Company
Before your interview, take some time to research ATG Entertainment and their values. Understand what makes them stand out in the live entertainment industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Team Member, your ability to connect with customers is key. Prepare examples from your past experiences where you provided exceptional service or resolved issues. Highlighting these moments will demonstrate your capability to create memorable experiences for guests.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. This could involve handling a difficult customer or upselling products. Practise these situations beforehand so you can showcase your quick thinking and adaptability, which are crucial in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, upcoming events, or how they measure success in the Customer Experience Team. This shows that you’re engaged and eager to contribute to their mission of creating unforgettable live experiences.
