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- Tasks: Deliver top-notch customer service while converting enquiries into bookings.
- Company: Join a dynamic team focused on customer experience and sales.
- Benefits: Gain valuable skills in sales and customer relations in a supportive environment.
- Why this job: Make a real impact by helping clients find the right training and medical services.
- Qualifications: Strong customer service skills and a sales-focused mindset are essential.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 48000 £ per year.
Our client is seeking a proactive and commercially minded Customer Experience & Sales Advisor to join their team. This role plays a key part in delivering high-quality customer service while converting enquiries into confirmed bookings across training and medical services. The successful candidate will be responsible for managing customer enquiries end-to-end, identifying client requirements, and providing tailored advice and solutions to maximise sales revenue, course utilisation, and long-term client relationships.
Key Responsibilities
- Respond to all customer enquiries (bookings and sales) in a professional, effective, and timely manner.
- Treat every inbound call or enquiry as a potential sales opportunity, aiming to close sales during initial contact or extend orders through upselling and incentives.
- Actively upsell during all customer interactions and negotiate discounts where appropriate to secure bookings.
- Proactively follow up on enquiries that do not immediately convert into bookings.
- Identify and escalate new business sales leads to the Customer Experience Lead.
- Proactively manage course fill rates by engaging with clients and self-sponsors to maximise attendance.
- Contact individuals whose training is due to expire in advance, securing refresher bookings and repeat business.
Advisory & Relationship Management
- Provide customers with accurate advice on course content, medical services, pricing, prerequisites, and availability across training locations.
- Build, maintain, and develop strong client relationships.
- Attend internal and external client meetings where required.
- Deputise for the Customer Experience Lead when requested.
Operations & Administration
- Ensure accurate and timely processing of training, medical, and accommodation bookings in line with internal systems and procedures.
- Maintain accurate records relating to bookings, sales orders, and customer interactions.
- Liaise closely with Operations and Commercial teams regarding new course requests, availability, and pricing to ensure all potential opportunities are fully explored.
- Maintain up-to-date knowledge of all courses and medical services offered.
Skills, Experience & Competencies
- Strong customer service skills with a commercial, sales-focused mindset.
- Excellent verbal and written communication skills.
- Proven ability to convert enquiries into sales and maximise revenue opportunities.
- Strong organisational and time management skills.
- Ability to build effective relationships with customers and internal stakeholders.
- A collaborative, team-oriented approach.
- High standards of professionalism, integrity, and judgement.
What’s on Offer
- A customer-facing, commercially driven role with clear impact on business performance.
- Opportunities to develop sales, customer experience, and relationship management skills.
- A supportive and collaborative working environment.
Customer Experience Advisor employer: AMB Recruitment Group
Contact Detail:
AMB Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Be proactive! When you get a chance to chat with potential employers, treat every conversation as a sales opportunity. Show them how your skills can directly benefit their customer experience and sales goals.
✨Tip Number 2
Follow up like a pro! If you’ve had an interview or a chat, don’t just sit back and wait. Send a quick message thanking them for their time and reiterating your enthusiasm for the role. It shows you're keen and keeps you on their radar.
✨Tip Number 3
Network, network, network! Connect with people in the industry through LinkedIn or local events. Building relationships can lead to job opportunities that aren’t even advertised yet. Plus, it’s a great way to learn more about what employers are looking for.
✨Tip Number 4
Apply through our website! We make it super easy for you to showcase your skills and experience. Plus, it helps us keep track of your application and gives you a better chance of landing that Customer Experience Advisor role.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service and sales experience. We want to see how you can bring your unique skills to the role, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills: Since this role is all about effective communication, ensure your written application reflects your verbal skills. Use clear, concise language and make it easy for us to see how you can engage with customers and build relationships.
Highlight Your Sales Mindset: We’re looking for someone who can convert enquiries into bookings, so don’t forget to mention any relevant sales experience. Share examples of how you've successfully upsold or negotiated in previous roles to demonstrate your commercial acumen.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at AMB Recruitment Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle various customer scenarios, especially those that involve upselling and managing enquiries. Think of examples from your past experiences where you turned a potential complaint into a positive outcome.
✨Research the Company and Its Services
Familiarise yourself with the training and medical services offered by the company. Understanding their offerings will help you provide tailored advice during the interview and show that you're genuinely interested in the role. Prepare questions about their services to demonstrate your enthusiasm.
✨Showcase Your Sales Skills
Be prepared to discuss specific strategies you've used to convert enquiries into sales. Highlight any experience you have with upselling or negotiating discounts. Use metrics or examples to illustrate your success in maximising revenue opportunities in previous roles.
✨Demonstrate Relationship Management Abilities
Think about how you build and maintain relationships with clients. Be ready to share examples of how you've developed strong client connections in the past. This could include follow-up strategies or how you’ve handled difficult conversations to ensure customer satisfaction.