At a Glance
- Tasks: Drive partner success and customer value through innovative strategies and frameworks.
- Company: Join AWS, the leading cloud platform known for innovation and collaboration.
- Benefits: Enjoy flexible work-life balance, mentorship, and career growth opportunities.
- Other info: Diverse and inclusive culture that values unique experiences and perspectives.
- Why this job: Make a real impact by enabling partners to succeed in the cloud ecosystem.
- Qualifications: Experience in customer-facing roles and strong program management skills required.
The predicted salary is between 72000 - 88000 £ per year.
As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org, you will be responsible for scaling AWS's customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation. This role combines strategic enablement with hands-on execution to establish partners as extensions of AWS's customer success organization.
Key job responsibilities
- Strategy and approach:
- Develop strategies to align partner success initiatives with AWS’ long-term growth objectives
- Design and adapt CS CoE's 'Activate to Advocate' framework for partner implementation
- Create partner-specific success metrics, health scoring models, and value realization playbooks
- Develop governance models and operational excellence guidelines for partners
- Architect scalable approaches to measure and improve partner-led customer outcomes
- Contribute to the AWS Value Realization Toolkit for Partners
- Partner enablement and program execution:
- Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model
- Guide partners through post-sale stages
- Deploy customer health frameworks and intervention strategies through partner channels
- Build adoption, change management and stakeholder engagement toolkits
- Coach partners in establishing systematic approaches to value realization
- Build feedback mechanisms to continuously evolve success frameworks based on partner insights
- Establish mechanisms to measure and track partner-led customer value realization
- Drive partner-led adoption through technical milestones and usage metrics
- Implement value realization frameworks to meet business KPIs
- Organizational Leadership & Influence:
- Partner with PDMs to drive adoption of success frameworks across partner organizations
- Collaborate with Partner Sales to accelerate consumption through systematic approaches
- Work with Partner Development Specialists to create industry-specific success playbooks
- Build relationships across AWS organizations to drive program adoption and refinement
- Influence senior stakeholders to drive organizational transformation
- Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement
We're looking for individuals with:
- Deep expertise in partner enablement and post-sale value delivery
- Strong program management and operational excellence capabilities
- Proven ability to influence and drive change across complex organizations
- Experience working with enterprise partners and cloud services
- Experience using AI to automate and scale work more effectively
Basic qualifications
- Experience in a senior customer-facing role
- Bachelor's degree or equivalent, or experience working with partners through account, product or program management and business development engagements
- Experience managing cross-functional projects and initiatives
- Experience working across teams and influencing teams that are not your own
- Proven track record of implementing value realization frameworks at scale
Preferred qualification
- Knowledge of key technology and market trends
- Experience implementing AWS/cloud services
- Associate's degree or above, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Experience working with, presenting to and influencing senior executives up to VP level
- Experience working with Global System Integrators or strategic technology partners
- Deep understanding of cloud services and enterprise digital transformation
- Track record of building partner capabilities and driving partner-led growth
Partner Success Specialist, AWS Specialist and Partner Organization employer: AmazonWebServices
At Amazon Web Services (AWS), we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Delivery Consultant (DevOps) in the UK, you'll have the opportunity to work closely with diverse clients, driving their cloud success while benefiting from extensive mentorship and professional growth opportunities. Our commitment to inclusion and employee empowerment ensures that every team member can thrive and contribute meaningfully to our mission of delivering cutting-edge cloud solutions.
