At a Glance
- Tasks: Advise customers on AWS solutions and ensure their cloud environments are optimally managed.
- Company: Join Amazon, a leader in cloud technology with a focus on innovation and customer success.
- Benefits: Competitive salary, mentorship opportunities, AWS certifications, and a supportive team environment.
- Other info: Dynamic team culture that values knowledge-sharing and career growth.
- Why this job: Be a key player in transforming businesses through cloud computing and make a real impact.
- Qualifications: Experience in technical engineering and familiarity with cloud services preferred.
The predicted salary is between 56700 - 69300 £ per year.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers.
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology.
You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.
The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Our Technical Account Managers partner with some of the most iconic businesses in the country.
These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
As we continue to expand, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills.
You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products.
You’ll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption?
We would love to hear from you.
Key job responsibilities* You’ll build solutions, provide technical guidance and advocate for the customer* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity* Develop trusting relationships with customers, understanding their business needs and technical challenges* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management* Consult with a range of partners from developers through to C-suite executives* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers* With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS* Solve a variety of problems across different customers as they migrate their workloads to the cloud* Uplift customer capabilities by running workshops and other enablement sessions.
About the team Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship.
Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews.
We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Basic qualifications- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/Dev Ops/big data and analytics/security/applications development in a distributed systems environment- Experience in technical engineering Preferred qualification - Experience with AWS services or other cloud offerings- Experience in internal enterprise or external customer-facing environment as a technical lead Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Technical Account Manager, Enterprise Support, WWPS-UKGI in London employer: AmazonWebServices
At Amazon Web Services (AWS), we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Delivery Consultant (DevOps) in the UK, you'll have the opportunity to work closely with diverse clients, driving their cloud success while benefiting from extensive mentorship and professional growth opportunities. Our commitment to inclusion and employee empowerment ensures that every team member can thrive and contribute meaningfully to our mission of delivering cutting-edge cloud solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager, Enterprise Support, WWPS-UKGI in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AmazonWebServices. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AmazonWebServices before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager, Enterprise Support, WWPS-UKGI in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AmazonWebServices:Your cover letter is your chance to shine! Tell us why you want to work at AmazonWebServices specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AmazonWebServices!
How to prepare for a job interview at AmazonWebServices
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
