Systems Engineer, Route 53 DNS Services in London

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Managing millions of DNS queries, answering them in sub-x ms, building software that deploys to thousands of hosts, achieving 100% durability. These are just a few of the numbers that give you a sense of the scale of the exciting problems you will find every day working with Route 53 DNS Services at the AWS core.

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Key job responsibilities

The Route 53 team are looking for talented engineers who are motivated to solve complex challenges, yet are not constrained by “how things are usually done” and are willing to decompose and reinvent systems, processes and tools. If you possess that rare mix of depth in Operations, Networking, and Systems Engineering then we are waiting for your application.

You’ll be part of a world class team in a fast-paced environment that has the entrepreneurial feel of a start-up. No prior cloud experience is required, but rather this is an opportunity to operate and engineer systems on a massive scale and gain top notch experience in cloud computing, learning AWS from the inside out!

We hire exceptional people and we recognise the importance of coaching others. Upon joining the Route 53 team, every employee is paired with a peer buddy who will help you to quickly come up to speed in understanding the technology we’re building, the tools we use and the business problems we’re trying to solve. We also have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, and job level.

A day in the life

On a “typical” day Engineers might:

• Drive the design and implementation of new services
• Use your Linux and networking skills to troubleshoot, innovate fixes and workarounds
• Dive deep to root cause a customer issue
• Investigate why a metric is trending the wrong way
• Consult with the top engineers at Amazon
• Discuss radical new approaches to automate operational issues
• Implement automation to scale operational efficiencies

The team has the unique perspective of operating all DNS services. This enables our team to drive cross organization initiatives to remove operational hurdles, optimize software delivery, and remove bottlenecks felt by all of AWS. Engineers on this diverse team enjoy diving deep into root causes of issues, automating manual tasks, and continually raising the bar to improve the customer experience.

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

• Experience in building scripts, tooling, and automation for large-scale computing environments
• Experience in systems administration (Linux or Windows)
• Experience with automation, testing, or monitoring framework development
• Experience working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent

Preferred qualification

• Experience with cloud computing technologies
• Experience in networking and troubleshooting
• Experience automating routine tasks

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.