Overview
In this role you lead strategic transformation for enterprises adopting Amazon Kiro and AWS Gen AI, shaping AI-driven digital product delivery at scale. You partner with cross-functional teams to design repeatable frameworks, influence product roadmaps, and enable partners. You drive executive alignment, change management, and measurable value realization across SDLC modernization. You will be a recognized thought leader shaping market direction and customer outcomes.
Pay / Benefits
- mentorship and career growth
- work-life balance and flexibility
- inclusive team culture
- diverse experiences encouraged
- comprehensive learning resources
- opportunity to shape product roadmap
Responsibilities
- Design and lead AI-driven digital product delivery transformation strategies for enterprise customers using Amazon Kiro and AWS Gen AI services
- Develop repeatable transformation methodologies, maturity models, and assessment frameworks for scalable AI-driven SDLC transformation
- Synthesize customer learnings into playbooks, best practices, and success patterns to inform product roadmap and GTM strategy
- Co-develop transformation offerings with strategic consulting partners and support partner enablement programs
- Monitor transformation health, address adoption barriers, and drive measurable business value through structured success planning
- Develop thought leadership content, maturity models, and best practices to establish AWS intellectual leadership and influence product direction
Key requirements
- 7+ years in senior customer-facing roles with accountability for enterprise outcomes
- 10+ years leading complex, large-scale software development transformation or modernization programs
- Proven track record in developing and scaling customer success programs or transformation methodologies
- Deep expertise in enterprise SDLC transformation and engineering practices modernization
- Experience leading enterprise change management initiatives involving AI/automation adoption in software development
- Strong executive presence with ability to influence C-suite and VP-level stakeholders on engineering strategy
- executive presence
- change management
- strategic thinking
- knowledge of SDLC and modernization
- AI/ML capabilities for software development (code generation, automated testing, documentation)
- experience with Amazon Kiro and AWS Gen AI platform (Bedrock, SageMaker)
Senior Customer Success Specialist - Agentic SDLC, AWS Specialist and Partner Organization in London employer: AmazonWebServices
At Amazon Web Services (AWS), we are committed to fostering a culture of innovation and inclusivity, making us an exceptional employer for those in the Site Reliability Engineering Services role. Our employees benefit from extensive mentorship and career growth opportunities, alongside a strong emphasis on work-life balance, ensuring that personal well-being is valued as much as professional success. Join us in building the future of cloud computing while being part of a team that celebrates diversity and encourages collaboration.
