The Service Transition Lead is responsible for ensuring the controlled and structured transition of services from project delivery into the Run & Operate (R&O) steady-state operating model for the HMRC DCE programme.
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This role acts as the bridge between delivery workstreams and the operational support function, ensuring that all services are fully documented, tested, and accepted before entering live service.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud.
We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.
Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.
We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Eligibility for UK Government Security Clearance is required for this role ( )Key job responsibilitiesAs an experienced Service Transition Leader, you will be responsible for: 1.
Own and drive the end-to-end service transition process for all workloads migrating from the legacy HMRC data centre environment into the target AWS platform.2.
Develop and maintain the Service Transition Plan, ensuring alignment with programme milestones, Day 1 R&O readiness dates, and contractual obligations.3.
Define and manage service acceptance criteria in collaboration with the R&O Lead, ensuring all services meet operational readiness standards before go-live.4.
Establish and chair AWS Service Transition Review Boards to formally assess and approve the handover of services from delivery into R&O.5.
Ensure all required operational documentation is produced to the agreed standard, including but not limited to:•Runbooks and standard operating procedures (SOPs)•Architecture and configuration documentation•Monitoring and alerting configurations•Incident, problem, and change management processes•Disaster recovery and business continuity plans•Support models and escalation paths6.
Work with delivery workstream leads to identify transition risks, dependencies, and issues, and manage these through to resolution.7.
Coordinate Early Life Support (ELS) periods for each transitioned service, defining entry and exit criteria and ensuring appropriate support coverage.8.
Ensure knowledge
Service Transition Lead, AWS ProServe UKGI in Kennington employer: AmazonWebServices
At Amazon Web Services (AWS), we are committed to fostering a culture of innovation and inclusivity, making us an exceptional employer for those in the Site Reliability Engineering Services role. Our employees benefit from extensive mentorship and career growth opportunities, alongside a strong emphasis on work-life balance, ensuring that personal well-being is valued as much as professional success. Join us in building the future of cloud computing while being part of a team that celebrates diversity and encourages collaboration.
