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- Tasks: Manage daily reception operations and ensure exceptional guest experiences.
- Company: Amazónico Restaurants, known for vibrant Latin American cuisine and immersive ambiance.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Why this job: Join a passionate team and create memorable dining experiences in a unique setting.
- Qualifications: Strong customer service skills and experience in a fast-paced hospitality environment.
- Other info: Flexible shifts and a chance to lead a motivated reception team.
The predicted salary is between 36000 - 60000 £ per year.
Amazónico Restaurants, founded by renowned restaurateurs Sandro Silva and Marta Seco in 2016, are known for their vibrant fusion of tropical and Latin American cuisines, inspired by the Amazon region. Amazónico London, located in Mayfair on Berkeley Square, is the first international venture outside of Spain, offering an immersive rainforest-inspired ambiance. Guests enjoy diverse dishes ranging from sushi to expertly grilled meats and seafood, prepared using both traditional and modern techniques. The experience is enhanced by nightly Latin band performances in the main restaurant and 'electro-pical' music by resident DJs in the Bar & Lounge.
This is a full-time, on-site role based in London Area, United Kingdom, for a Reception Manager at Amazónico London. The Reception Manager will oversee daily reception operations, ensuring smooth guest experiences from arrival to departure. Key responsibilities include:
- Managing reservation systems
- Coordinating seating arrangements
- Addressing guest inquiries
- Providing exceptional customer service
- Leading and mentoring the reception team
- Maintaining high levels of organization
- Collaborating with other departments for seamless service delivery
Qualifications:
- Strong Customer Satisfaction and Customer Service skills to ensure every guest has a positive dining experience.
- Excellent Communication skills for engaging with guests and leading the reception team effectively.
- Proficiency in Receptionist Duties and Organization Skills to oversee daily front-of-house operations with precision.
- Proven ability to lead and motivate a team, with a focus on building a positive team culture.
- Experience in a high-paced, hospitality-focused environment, preferably within the restaurant or luxury service industry.
- Flexibility to work varied shifts, including evenings and weekends, to meet operational needs.
Reception Manager in London employer: Amazónico Restaurants
Contact Detail:
Amazónico Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Amazónico's vibe and values. Understanding their unique fusion of cuisines and the rainforest-inspired ambiance will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can lead a team effectively in a bustling restaurant environment.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional, reflecting the high standards of Amazónico while still being comfortable enough to engage with guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your customer service skills and how you can bring that passion to Amazónico London.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reception Manager role. Highlight relevant experiences, especially in high-paced environments, and demonstrate how your skills align with our vibrant restaurant culture.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary to showcase your achievements and skills effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s a great opportunity to explore more about us and our amazing team!
How to prepare for a job interview at Amazónico Restaurants
✨Know the Venue Inside Out
Before your interview, take some time to research Amazónico London. Familiarise yourself with their menu, ambiance, and unique offerings. This will not only show your genuine interest in the restaurant but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Reception Manager, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight how you resolved issues or created memorable experiences, as this will demonstrate your capability to maintain high customer satisfaction.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you motivate a team. Think of specific instances where you’ve successfully led a team in a busy environment. This will reassure them that you can manage the reception team effectively and foster a positive culture.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing a booking error. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will showcase your readiness for the fast-paced hospitality environment.
