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- Tasks: Manage communication and resolve issues in Amazon's transportation network.
- Company: Join Amazon, a global leader in e-commerce and logistics.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a critical team ensuring timely deliveries and enhancing customer experience.
- Qualifications: Fluent in Japanese, strong communication skills, and advanced Excel proficiency required.
- Other info: Work in a 24/7 environment, including night shifts, with a focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Transportation Specialist – Transportation, NOC Outbound
NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Purview of a Trans Ops Specialist
A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. This role is a part of the centralized Network Operations Centre (NOC) org part of Amazon India. This role is based in Dalian, China and will be required to work for Amazon Japan.
Key job responsibilities
· Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
· Develop and/or understand performance metrics to assist with driving business results.
· Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC.
· Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
· Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
· Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Languages proficiency (mandatory) – Japanese.
Providing real-time customer experience by working in 24*7 operating environment (INCLUDING NIGHT SHIFT)
BASIC QUALIFICATIONS
– Languages proficiency (mandatory) – Japanese.
– Good communication skills, Trans Ops Specialist will be facilitating flow of information between internal/external
– Proficiency in Advanced Excel (pivot tables, vlookups)
– Demonstrated ability to work in a team in a very dynamic environment
– Comfortable working in 24*7 rotational shift model (including night shifts)
PREFERRED QUALIFICATIONS
– Bachelor’s degree
– 10-24 months of work experience.
– SQL basics(Joins preferably)
*Logistics background and lean/six sigma training is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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Transportation Specialist - Transportation, NOC Outbound employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transportation Specialist - Transportation, NOC Outbound
✨Tip Number 1
Familiarise yourself with the logistics and transportation industry, especially focusing on Amazon's operations. Understanding how the NOC functions and its role in the supply chain will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your data analysis skills, particularly in Excel and SQL. Being able to demonstrate your ability to pull and analyse data effectively will show that you're ready to tackle the analytical aspects of the role.
✨Tip Number 3
Practice your communication skills, especially in Japanese. Since this role requires excellent verbal and written communication, being able to articulate your thoughts clearly in both English and Japanese will be crucial.
✨Tip Number 4
Be prepared to discuss your experience working in dynamic environments. Think of examples where you've successfully navigated challenges or changes, as this will highlight your adaptability and problem-solving skills.
We think you need these skills to ace Transportation Specialist - Transportation, NOC Outbound
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Transportation Specialist position. Understand the key responsibilities and required skills, especially the importance of communication and data analysis.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in logistics, data management, or customer service. Mention specific tools you have used, such as Excel or SQL, and how they relate to the role.
Showcase Language Proficiency: Since proficiency in Japanese is mandatory, ensure that you clearly state your language skills in your application. If you have certifications or relevant experiences, include those to strengthen your application.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Transportation Specialist role. Use keywords from the job description to demonstrate that you are a good fit for the position.
How to prepare for a job interview at Amazon
✨Brush Up on Your Data Skills
Since the role involves pulling data from various databases and performing analysis, make sure you're comfortable with Excel, SQL, and any other relevant data management systems. Practise using pivot tables and vlookups to demonstrate your proficiency.
✨Showcase Your Communication Skills
As a Transportation Specialist, you'll need to communicate effectively with both internal and external stakeholders. Prepare examples of how you've successfully facilitated communication in previous roles, and be ready to discuss how you would handle potential issues.
✨Understand the Business Impact
Familiarise yourself with how trends in network exceptions can affect customer experience and business continuity. Be prepared to discuss how you would analyse data to make informed decisions that benefit the company.
✨Prepare for a Dynamic Environment
This role requires adaptability in a fast-paced, 24/7 operational environment. Think of examples from your past experiences where you've thrived under pressure or adapted to changing circumstances, and be ready to share these during the interview.
