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- Tasks: Be the go-to tech advisor for customers, solving complex AWS challenges daily.
- Company: Join Amazon, a global leader in customer-centric innovation and cloud technology.
- Benefits: Enjoy flexible work-life balance, mentorship opportunities, and a culture of inclusion.
- Why this job: Work with cutting-edge cloud tech and diverse teams while making a real impact.
- Qualifications: Bachelor's degree in IT or related field; 10+ years in tech roles required.
- Other info: Diverse experiences are welcomed; apply even if you don't meet all qualifications.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Technical Account Manager (TAM), ES – INDIA
Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”
As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.
As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking Cloud technologies.
- Interact with leading technologists around the world.
- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
- Write tutorials, how-to videos, and other technical articles for the customer community.
- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Assist in Design/Architecture of AWS and Hybrid cloud solutions.
- Help Enterprises define IT and business processes that work well with cloud deployments.
- Be available outside of business hours to help coordinate the handling of urgent issues as needed.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
- 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- Be mobile and travel to client locations as needed.
PREFERRED QUALIFICATIONS
- Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.
- Experience in a 24×7 operational services or support environment.
- Experience with AWS Cloud services and/or other Cloud offerings.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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Technical Account Manager (TAM), ES - INDIA employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager (TAM), ES - INDIA
✨Tip Number 1
Familiarize yourself with AWS Cloud services and tools. Since you'll be troubleshooting and providing solutions using these technologies, having hands-on experience or certifications in AWS can significantly boost your confidence and credibility during the interview process.
✨Tip Number 2
Brush up on your technical communication skills. As a Technical Account Manager, you'll need to explain complex concepts clearly to clients. Practice articulating technical issues and solutions in a way that is easy for non-technical stakeholders to understand.
✨Tip Number 3
Network with current or former AWS employees. Engaging with professionals who have experience in similar roles can provide you with valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for scenario-based questions. Expect to discuss how you would handle specific technical challenges or customer situations. Think of examples from your past experiences where you successfully resolved issues or improved processes, as these will demonstrate your problem-solving abilities.
We think you need these skills to ace Technical Account Manager (TAM), ES - INDIA
Some tips for your application 🫡
Tailor Your Resume: Make sure to customize your resume to highlight relevant experience in IT consulting, troubleshooting, and cloud technologies. Use keywords from the job description to align your skills with what Amazon is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technologies and your ability to solve complex customer problems. Mention specific experiences where you successfully managed technical challenges or improved processes.
Highlight Technical Skills: Clearly list your technical skills related to AWS services, programming, and system administration. Provide examples of how you've applied these skills in previous roles to demonstrate your expertise.
Showcase Customer-Facing Experience: Emphasize any experience you have in customer-facing roles, particularly as a technical lead. Highlight your communication skills and ability to present complex information to diverse audiences.
How to prepare for a job interview at Amazon
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with AWS Cloud services and other relevant technologies. Highlight specific projects where you applied troubleshooting techniques or designed cloud solutions, as this will demonstrate your capability to handle the technical challenges of the role.
✨Communicate Clearly and Effectively
Since this role involves interacting with customers and presenting technical information, practice articulating complex concepts in a simple manner. Use examples from your past experiences to illustrate your points and ensure that you can engage both technical and non-technical audiences.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions that assess your ability to troubleshoot and resolve issues. Think of specific instances where you faced significant challenges and how you approached them, focusing on the steps you took and the outcomes achieved.
✨Emphasize Your Customer-Centric Approach
Amazon prides itself on being customer-centric, so be ready to share examples of how you've prioritized customer needs in your previous roles. Discuss how you’ve gathered feedback and improved processes to enhance the customer experience, aligning with the company's values.
