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- Tasks: Be the go-to tech advisor for customers, solving complex AWS challenges daily.
- Company: Join Amazon, a global leader in customer-centric cloud solutions.
- Benefits: Enjoy flexible work-life balance, mentorship, and a culture of inclusion.
- Why this job: Work with cutting-edge technology and diverse teams while making a real impact.
- Qualifications: Bachelor's degree in IT or related field; 10+ years in tech roles required.
- Other info: AWS encourages all backgrounds to apply, even if you don't meet every qualification.
The predicted salary is between 48000 - 72000 £ per year.
Job ID: 2848309 | AWS India – Maharashtra
Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”
As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.
As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking Cloud technologies.
- Interact with leading technologists around the world.
- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
- Write tutorials, how-to videos, and other technical articles for the customer community.
- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Assist in Design/Architecture of AWS and Hybrid cloud solutions.
- Help Enterprises define IT and business processes that work well with cloud deployments.
- Be available outside of business hours to help coordinate the handling of urgent issues as needed.
About the team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
- 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- Be mobile and travel to client locations as needed.
PREFERRED QUALIFICATIONS
- Advanced experience in two or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.
- Experience in a 24×7 operational services or support environment.
- Experience with AWS Cloud services and/or other Cloud offerings.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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Technical Account Manager, ES - INDIA employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, ES - INDIA
✨Tip Number 1
Familiarize yourself with AWS Cloud services and tools. Since you'll be troubleshooting and providing solutions, having hands-on experience with AWS technologies will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your technical communication skills. As a Technical Account Manager, you'll need to explain complex concepts clearly to clients. Practice presenting technical information in a way that's easy to understand.
✨Tip Number 3
Network with current AWS employees or join relevant online communities. Engaging with professionals in the field can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for scenario-based questions that test your problem-solving abilities. Think of examples from your past experiences where you've successfully navigated technical challenges, as these will likely come up in interviews.
We think you need these skills to ace Technical Account Manager, ES - INDIA
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Technical Account Manager position. Highlight your relevant experience in IT consulting, troubleshooting, and cloud technologies in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your hands-on experience with AWS Cloud services, systems administration, and any relevant programming or scripting knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technologies and your ability to solve complex customer problems. Use specific examples from your past experiences to demonstrate how you can add value to AWS.
Highlight Soft Skills: In addition to technical skills, emphasize your communication abilities and experience in customer-facing roles. AWS values strong interpersonal skills, so make sure to illustrate how you've successfully managed relationships with clients.
How to prepare for a job interview at Amazon
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with AWS Cloud services and other relevant technologies. Highlight specific projects where you applied troubleshooting techniques or designed cloud solutions, as this will demonstrate your capability to handle complex customer problems.
✨Communicate Clearly and Effectively
Since the role involves interacting with customers and presenting technical information, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points, and be ready to explain technical concepts in a way that non-technical stakeholders can understand.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions that assess your problem-solving abilities. Think of specific instances where you faced challenges in a technical environment and how you approached them. This will show your potential employer that you can think critically and provide unique solutions.
✨Emphasize Your Customer-Centric Approach
As a Technical Account Manager, your role is to be the primary technical advisor for customers. Share examples of how you've successfully supported clients in the past, focusing on your ability to understand their needs and deliver tailored solutions that enhance their experience.
