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For Companies At a Glance
- Tasks: Be the go-to tech advisor for AWS customers, guiding them through cloud solutions.
- Company: Join Amazon Web Services, a leader in cloud technology and innovation.
- Benefits: Enjoy flexible work options and collaborate with top tech experts globally.
- Why this job: Tackle exciting challenges daily while making a real impact on customer success.
- Qualifications: You need a Bachelor's degree and experience in tech engineering and troubleshooting.
- Other info: Fluency in English and Mandarin is required; embrace diversity and inclusion at Amazon.
The predicted salary is between 36000 - 60000 £ per year.
DESCRIPTION
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
Key job responsibilities
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer’s architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Every day will bring new and exciting challenges on the job while you:
- Act as a single point of contact to Enterprise Support customers
- Make recommendations on how new AWS offerings fit in the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature requests)
- Participate in customer requested meetings (onsite or via phone)
- Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with Amazon Web Services engineers to ensure that customer issues are resolved as expediently as possible
- Be available in non-business hours to handle urgent issues
About the team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Bachelor’s degree
- Fluent in English and Mandarin
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
Equal Opportunities
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr
Technical Account Manager, ES - CN-AWS employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, ES - CN-AWS
✨Tip Number 1
Familiarize yourself with AWS services and their applications. Understanding how different AWS offerings can benefit various industries will help you engage effectively with potential customers and demonstrate your expertise during discussions.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially in areas like networking, databases, and security. Being able to quickly analyze and resolve operational challenges will set you apart as a strong candidate for the Technical Account Manager role.
✨Tip Number 3
Practice your communication skills in both English and Mandarin. As this role requires proficiency in both languages, being able to articulate complex technical concepts clearly in both languages will be crucial for success.
✨Tip Number 4
Network with current or former AWS employees to gain insights into the company culture and expectations for the Technical Account Manager role. This can provide you with valuable information that can help you tailor your approach during the interview process.
We think you need these skills to ace Technical Account Manager, ES - CN-AWS
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Account Manager position. Understand the key responsibilities and required qualifications, especially the importance of being a technical advisor and the need for proficiency in both English and Mandarin.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with operational parameters and troubleshooting in areas like compute, storage, networking, and security. Provide specific examples that demonstrate your technical engineering background and any relevant AWS or cloud service experience.
Showcase Communication Skills: Since this role involves acting as the 'voice of the customer', highlight your communication skills. Mention any experience you have in customer-facing roles, particularly where you acted as a technical lead or advisor.
Tailor Your Application: Customize your application materials to reflect the values and culture of Amazon. Show your passion for technology and innovation, and how you can contribute to the success of AWS customers. Make sure to include any relevant certifications or training related to AWS services.
How to prepare for a job interview at Amazon
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with operational parameters and troubleshooting in areas like compute, storage, networking, and security. Highlight specific projects where you successfully resolved technical challenges.
✨Demonstrate Customer-Centric Thinking
As a Technical Account Manager, you'll be the voice of the customer. Share examples of how you've advocated for customer needs in previous roles and how you can help AWS customers maximize their use of services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when addressing operational challenges or project planning.
✨Highlight Your Language Proficiency
Since this role requires both English and Mandarin proficiency, be ready to demonstrate your language skills. You might be asked to switch between languages during the interview, so practice discussing technical topics in both.
