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- Tasks: Help ISV customers maximize AWS value through technical guidance and support.
- Company: Join Amazon Web Services, a leader in cloud technology and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by guiding customers in their cloud journey and building strong relationships.
- Qualifications: Experience in technical roles and strong communication skills are essential.
- Other info: Fluency in English and another language is required; diverse workforce valued.
The predicted salary is between 43200 - 72000 £ per year.
Technical Account Manager, Central Europe, Independent Software Vendors (ISV)
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers (AWS customers who sell s/w solutions (often SaaS) built using AWS services) to maximize the value and benefits of AWS Services?
As a Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
The TAM is the customer’s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
- Guide, consult, provide technical guidance and advocate for the customer within AWS
- Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency
- Develop trusting relationships with customers, understanding both their business needs and technical challenges
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management
- Consult with a range of stakeholders from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
Minimum Qualifications
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
- Experience in operational parameters and troubleshooting for two (2) or more of the following technical domains: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AI,ML
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences dealing with Senior customer stakeholders at Director / VP / C-level
- Ability to juggle tasks and projects in a fast-paced environment
- Languages: English and one of the following (German/Russian/Ukrainian/Greek) are highly preferred
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
- Track record in influencing management in technical, operational and strategic decisions
- Experience in operational services or support environment
- Hands-on experience with AWS services and/or other cloud offerings
- Experience with SaaS, multitenant architectures and deployment automation is a plus
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Technical Account Manager, Central Europe, Independent Software Vendors (ISV) employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, Central Europe, Independent Software Vendors (ISV)
✨Tip Number 1
Familiarize yourself with AWS services and their applications, especially in the context of Independent Software Vendors. Understanding how these services can be leveraged to solve customer challenges will give you a significant edge during discussions.
✨Tip Number 2
Build your network within the AWS ecosystem. Engage with current Technical Account Managers or other professionals in similar roles on platforms like LinkedIn. This can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed technical challenges or improved operational efficiency. Being able to share specific examples will demonstrate your expertise and problem-solving skills.
✨Tip Number 4
Showcase your ability to communicate effectively with both technical and non-technical stakeholders. Practice articulating complex technical concepts in a way that is accessible to C-level executives, as this is crucial for a Technical Account Manager.
We think you need these skills to ace Technical Account Manager, Central Europe, Independent Software Vendors (ISV)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Account Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in roles similar to a Technical Account Manager, such as Consultant or Solutions Architect. Be specific about your technical expertise in areas like Compute, Storage, Networking, and AWS services.
Showcase Communication Skills: Since the role involves interacting with senior stakeholders, demonstrate your communication skills. Provide examples of how you've effectively communicated complex technical concepts to non-technical audiences in your application.
Tailor Your Application: Customize your cover letter to reflect your understanding of AWS and its services. Mention any relevant projects or experiences that align with the company's goals and values, showcasing your passion for cloud technology.
How to prepare for a job interview at Amazon
✨Understand AWS Services
Make sure you have a solid understanding of AWS services and how they can benefit Independent Software Vendors. Be prepared to discuss specific examples of how you've helped customers maximize their use of cloud technology.
✨Build Relationships
Demonstrate your ability to build trusting relationships with customers. Share experiences where you've successfully engaged with stakeholders at various levels, especially C-suite executives, to understand their business needs and technical challenges.
✨Showcase Technical Acumen
Be ready to discuss your experience in operational parameters and troubleshooting across multiple technical domains. Highlight any hands-on experience with AWS services or other cloud offerings that you've had in previous roles.
✨Communicate Effectively
Prepare to showcase your communication skills. You may be asked to present complex technical information to non-technical audiences, so practice articulating your thoughts clearly and concisely, especially when discussing strategic decisions.
